Benefits and Privileges

Koru benefits at a glance

• Koru Lounges
• Baggage Allowance
• Guest Passes
• Priority Check-in
• Priority Reservations
• Discounted Business Premier Airpoints Redemptions
• Complimentary Airpoints Membership
• Koru Cover Insurance
• Koru Valet Parking
• Business Facilities

Koru Lounges

As a Koru member, whenever you're travelling on an Air New Zealand ticketed and operated flight, you can unwind in our award-winning regional, domestic and international Air New Zealand lounges. Access is also available at some partner airline lounges at selected overseas airports prior to departure on Air New Zealand flights. Find out which lounges Koru members can access here.

Baggage Allowance

To make your journey as fast and hassle-free as possible, your baggage will recieve priority service wherever possible. Fast Bag is also available for single sector or point to point regional domestic flights.

For all Air New Zealand flights booked after 26 May 2010, Koru members receive one extra piece of checked luggage on top of the standard baggage allowances, up to a maximum of  three pieces.  Baggage allowances vary depending on where you area travelling – to  confirm  your exact baggage allowance, please check here.

Please note that on flights to Tahiti, Koru members do not receive any additional baggage allowance.

Seat only fares on Trans-Tasman routes do not include a baggage allowance, so charges apply to all checked luggage on when booked on these fares.

Guest Passes

As a Koru member you will receive ten complimentary Guest Passes each membership year.  Guest Passes and Annual Guest Cards may be used at our domestic Koru lounges in Auckland, Wellington, Christchurch and Dunedin.  A maximum of three guests may accompany you to these Lounges at any one time, subject to space availability.  All guests need to be travelling on an Air New Zealand ticketed and operated flight that day.

Guest Passes can also be used at international lounges, owned and operated by Air New Zealand.  In these lounges, only one guest can join you and entry is on a space available basis.   

Annual Guest Cards - with an Annual Guest Card you can have a guest join you in the Koru lounge as many times as you like during your membership year.  Again, they just need to be travelling on an Air New Zealand ticketed and operated flight later that day.  Annual Guest Cards can be purchased through the Koru Contact Centre.

Priority Check-in

As a Koru member, you have access to dedicated check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, as well as Business Class check-in facilities when travelling on Air New Zealand operated flights from any other airport.

If you're flying domestically in New Zealand with carry-on luggage only, you can check-in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

As a Koru member, you'll receive your personal ePass which identifies you at our self-service check-in kiosks and boarding gates when you're travelling on domestic flights.

When travelling on single sector regional flights within New Zealand operated by Air New Zealand Link, Koru members may use Fast Bag to speed up their journey.

Priority Reservations and Waitlisting

Whenever you'd like to make a flight reservation you'll receive priority service on our dedicated toll-free number for Koru members (0800 736 000 within New Zealand or +64 9 375 0285 outside New Zealand). And as a Koru member, if you wish to book a seat on a prefered flight that is already full you will receive priority on the waitlist. Just keep in mind that waitlisting is not available in conjunction with some of our fares.

Discounted Business Premier Airpoints Redemptions

A special allocation of discounted Airpoints long-haul Business Award fares are available in limited quantities to Koru members. View the discounted Business Premier Airpoints redemptions.

Complimentary Airpoints Membership

As a Koru member you are entitled to complimentary Airpoints membership. You will be automatically enrolled in the Airpoints programme upon becoming a Koru member. With Airpoints, you can start earning Airpoints Dollars rewards with Air New Zealand, our non-airline partners and the Star Alliance network.

Koru Cover Insurance

Travelling overseas? Take steps to protect yourself from the unexpected. Air New Zealand offers Koru Cover, international annual multi trip insurance exclusive to Koru, Gold and Gold Elite members.

Koru Cover only valid for Koru, Gold and Gold Elite members

Koru Valet Parking

Our exclusive valet parking service is available for Koru members travelling domestically or internationally from Auckland, Wellington or Christchurch airports. To find out locations, cost and contact details, check below.

Auckland
Contact us on (09) 256 3949 for Domestic; or
(09) 256 3780 for International
View map and pricing

Wellington
Contact us on (04) 388 0542
View map and pricing

Christchurch
Contact us on (03) 358 7487; or
(03) 358 7488 after hours
View map and pricing

Koru Valet Parking Terms and Conditions

Koru Valet Parking Application Form

Business Facilities

When you need to work on the go, you'll find faxes, photocopiers, computers, printers, internet access and WiFi on hand in many of our lounges. Simply plug in your laptop and get started.

And if you'd like to get the team together, the Wellington Koru Lounge has a fully equipped boardroom for hire. Seating up to ten people, it's available to members and even non-travelling guests. To book, download the Wellington Koru Meeting Room Booking Form and we'll confirm your booking within 24 hours. The Auckland Domestic Lounge has a boardroom that seats up to eight, which is available for members and guests travelling from Auckland that day.

			Auckland Koru Lounge on +64 9 256 3808 Wellington Koru Lounge on +64 4 388 0583