Airpoints™ Flexipay terms and conditions

  1. Trial period
    • Airpoints™ Flexipay (“Flexipay”) is currently being trialled and offered only to a restricted selection of Airpoints members. The service is subject to change and further product releases are at Air New Zealand’s discretion
  2. Member eligibility
    • Airpoints members must be invited to partake in the trial of Flexipay to be eligible to use this payment method
    • An Airpoints member who is also an Airpoints for Business owner may partake in the trial of Flexipay but only using Airpoints Dollars in his or her personal Airpoints account
    • An Airpoints for Business owner cannot redeem the Airpoints Dollars in their business accounts for a ticket using Flexipay
  3. Flight eligibility
    • Payment using Flexipay is available on all Air New Zealand marketed and operated flights, Air New Zealand codeshare Virgin Australia operated trans-Tasman and Australian domestic services, NZ codeshare United Airlines operated flights between Auckland and San Francisco (return) and NZ codeshare Cathay Pacific operated flights between Auckland and Hong Kong (return)
  4. Airpoints Dollars and Status Points accruals
    • Air New Zealand and partner airline flight bookings paid for using Flexipay may entitle the passenger to earn both Airpoints Dollars and Status Points to their personal Airpoints account. Airpoints Dollars and Status Points will be earned at 20% of the standard accrual rates that apply to Air New Zealand and Partner airline earn rates. See Airpoints Terms and Conditions for further details
  5. Making a booking
    • Tickets purchased using Flexipay must be booked via or the contact centre, and are for new bookings only
    • Flexipay must be paid with a combination of (a) Airpoints Dollars; and (b) the remainder with an approved debit or credit card or via internet banking (Poli)
  6. Minimum airfare
    • Flexipay is only available for airfares over NZD $9.00
  7. Booking changes and cancellations
    • Changes to Flexipay bookings and cancellations are only permitted via the Air New Zealand contact centre and cannot be made online
  8. Cost to use Flexipay
    • There is a cost to use Flexipay, in addition to the airfare, payable in Airpoints Dollars only. This amount is based on the route flown and is subject to change at any time
  9. Minimum and Maximum Airpoints Dollars required
    • There is a minimum of 20% and maximum of 90% applicable to the proportion of a Flexipay payment that can be paid for using Airpoints Dollars. These percentages are subject to change
  10. Refunds
    • A ticket paid for using Flexipay is defined as an Airpoints redemption ticket. If the ticket is eligible for a refund, the refund of the fare will be made to the original forms of payment and Airpoints Dollars will be applied first, and then the Flexipay cost. Any Airpoints Dollars and Status Points earned would also be reversed
    • The Flexipay cost is only refundable if the whole ticket is fully refundable. No partial or refunds of the Flexipay cost will be made once travel has commenced