Air New Zealand lounges
Our Air New Zealand lounges are a great place to relax and refuel with something to eat and drink or to find a quiet space to get that last bit of work done before your flight departs.
We have comfortable, well-appointed lounges at airports in New Zealand and select destinations around the world. We also have Partner and Star Alliance agreements that give our passengers access to other airlines’ lounges.
Access to Air New Zealand lounges
When travelling on an Air New Zealand flight, you can use Air New Zealand branded and operated lounges in New Zealand and five destinations around the world if you fit one of the passenger descriptions detailed on each of the lounge pages. Lounge access is available immediately prior to departure only.
Ensure your Airpoints number is always entered at the time of booking, and always carry your Airpoints Elite, Gold, Elite Partner, or Koru membership card when travelling.
A quick guide to lounge etiquette
- Length of stay: If you are eligible for access, you can use Air New Zealand lounges for up to four hours before flight departure. Partner lounges are available for up to three hours before departure
- Children: Children aged 11 years and under have complimentary access to Air New Zealand lounges if they are travelling with an Airpoints™ Gold, Elite or Koru member, subject to space availability. Children must be supervised at all times. If you are eligible to use a partner or Star Alliance lounge, children count towards your guest allowance
- Guests: Your eligibility to bring a guest or guests into an Air New Zealand lounge depends on whether you are an Elite, Gold, Elite Partner or Koru member. Guest access is subject to space on the day. No guests or children are permitted at the Air New Zealand Koru Express facility in the Christchurch domestic terminal. Guests may not be accepted at some Star Alliance or partner lounges
- Attire and behaviour: We ask you to dress and act with consideration towards fellow lounge guests
Lounge access: What you need to know
For lounge and guest access privileges, please visit the Airpoints™ frequent flyer tier benefits pages for Elite, Gold or Elite Partners. Koru members can find their lounge access benefits here.
Airpoints Elite, Gold, Elite Partners and Koru members may be eligible for lounge access when travelling on selected Partner Airline flights. Please visit each Partner Airline's page for lounge access policies when travelling on selected routes with these airlines:
- Aerolineas Argentinas
- Air China
- Cathay Pacific
- Etihad Airways
- Singapore Airlines
- Virgin Atlantic
- Virgin Australia
Airpoints Elite and Gold members (Star Alliance Gold Status holders) are also able to access a wider range of lounges as per the Star Alliance Gold benefits. Eligible Star Alliance Gold members must be departing on a flight with a Star Alliance carrier. See the Star Alliance website for details.
London Heathrow terminal Air New Zealand departs from London Heathrow Terminal 2, the Queen's Terminal.
Transiting Los Angeles Airport Air New Zealand operates from Tom Bradley International Terminal at Los Angeles International Airport.