The domestic experience
We've temporarily changed our inflight services to support physical distancing following the impact of COVID-19. Find out about this change and other COVID-19 updates.
New Zealand Seats to Suit
Choose how you fly around New Zealand with Seats to Suit. With a choice of four seat options on all New Zealand flights, you'll always find a seat to suit you. See more about our domestic seats.
| seat | seat+bag | flexitime | flexidate | |
|---|---|---|---|---|
| 1 x carry-on bag (up to 7kg) | Included | Included | Included | Included |
| Inflight snack | Included | Included | Included | Included |
| 1 x checked bag (up to 23kg) | Not included | Included | Included | Included |
| Extra checked bag (1 x 23kg) | Not included | Not included | Not included | Included |
| Standard seatselect included | Select a seat from just $5! | Included | Included | |
| Standard seatselect included for Airpoints™ Gold/Elite and Koru members | Included | Included | Included | Included |
| Changes before day of departure | Included $50 change fee per person (infants exempt), may also require a fare upgrade | Included May require a fare upgrade | ||
| No charge to change flight time on day of travel | Not permitted | Change to earlier or later flight on same day, same route for no charge. Subject to availability | ||
| Cancellation | No refund | Fully refundable. No refund fee if cancelled prior to departure. NZD $50 refund fee applies for a no-show. | ||
| Airpoints™ | Eligible for Airpoints Dollars and Status Points unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars | |||
1 x carry-on bag (up to 7kg)
Included
Included
Included
Included
Inflight snack
Included
Included
Included
Included
1 x checked bag (up to 23kg)
Not included
Included
Included
Included
Extra checked bag (1 x 23kg)
Not included
Not included
Not included
Included
Standard seatselect included
Select a seat from just $5!
Select a seat from just $5!
Included
Included
Standard seatselect included for Airpoints™ Gold/Elite and Koru members
Included
Included
Included
Included
Changes before day of departure
Included
$50 change fee per person (infants exempt), may also require a fare upgrade
Included
$50 change fee per person (infants exempt), may also require a fare upgrade
Included
$50 change fee per person (infants exempt), may also require a fare upgrade
Included
May require a fare upgrade
No charge to change flight time on day of travel
Not permitted
Not permitted
Change to earlier or later flight on same day, same route for no charge. Subject to availability
Change to earlier or later flight on same day, same route for no charge. Subject to availability
Cancellation
No refund
No refund
No refund
Fully refundable. No refund fee if cancelled prior to departure.
NZD $50 refund fee applies for a no-show.
Airpoints™
Eligible for Airpoints Dollars and Status Points unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars
Eligible for Airpoints Dollars and Status Points unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars
Eligible for Airpoints Dollars and Status Points unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars
Eligible for Airpoints Dollars and Status Points unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars
Please note
Excess baggage charges apply if baggage allowance exceeded. Infant strollers and car seats are permitted free of charge for all fare types when accompanied with an infant. Infants are entitled to a 1 piece cabin baggage allowance but do not receive a checked baggage allowance. Tickets are not transferable to another person.
Our domestic services
flexitime is available on all domestic routes that fly more than once per day, every day.
* Subject to availability on the day and please be aware that for domestic routes where we operate only 2-3 flight times per day, the ability to change to an earlier flight or later flight will be reduced.
^ Eligible for Airpoints Dollars™ except when purchased with Airpoints Dollars or grabaseat™ Greenlight fares. Eligible for Status Points except when purchased with Airpoints Dollars.
Passengers travelling on our ATR72 and Q300 flights under 45 minutes will be offered water and a snack only.
