Metallica concert cancellation
Air New Zealand has introduced special fare flexibility following the cancellation of heavy metal band Metallica's October concert.
If you have an existing Air New Zealand ticket originally booked to travel to and from Auckland, purchased prior to Saturday, 28 September 2019 to attend the affected concert, we are offering the following flexibility options:
- Change your flights to travel on an alternative date.
- Hold the value of your fare in credit for 12 months from the date of original issue, regardless of fare conditions.
In both instances, any change fees and service fees will be waived, however, any fare difference will apply when rebooking.
Please reach out to your original booking agent to make these changes. If you booked your flights directly with Air New Zealand, please phone our 24/7 Contact Centre on 0800 737 000.
Discounted airfares for Jetstar ticketed customers
Air New Zealand is offering discounted airfares to Jetstar customers affected by its plan to withdraw from all New Zealand regional services from 30 November 2019.
Further information on how to apply for these discounted fares can be found here.
For customers with Air New Zealand flights affected by Jetstar's announcement, please reach out to our Contact Centre to discuss your booking options.
Auckland Airport infrastructure changes
From August 2019, the Northern Network roadworks are commencing to widen George Bolt Memorial Drive and add high occupancy vehicle lanes to enable public transport, along with shared paths for pedestrians and cyclists. New roads and intersections on or around George Bolt Memorial Drive and Tom Pearce Drive are also being added.
A new one-way loop road will be built, allowing traffic to flow efficiently through a pick up/drop off zone at the International Terminal, before connecting back into George Bolt Memorial Drive.
These changes are part of Auckland Airport’s infrastructure construction upgrades to build the airport of the future, with the full roadwork changes expected to complete by mid-2021.
There will be traffic management plans in place, focused on minimising the impact on road users as much as possible. We do recommend, however, allowing more time when planning your trip to the airport.
If you're travelling to or from the airport during this time, find the top tips for a smoother journey on the Auckland Airport website, here.
Rolls-Royce Trent 1000 Engine Maintenance Requirements
Due to the ongoing global issue impacting Rolls-Royce Trent 1000 engines that power a number of our Boeing 787-9 Dreamliner aircraft, earlier than expected maintenance checks on a specific part of the ‘Package C’ engine compressor are required as advised by Rolls-Royce, in conjunction with European regulator EASA.
Continuing to get our customers to their destinations is our first priority, however, as a result of these maintenance requirements, Air New Zealand may need to reschedule a number of international services.
In addition to this, we have leased a Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with additional capacity on some routes. This aircraft is also operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.
For services already scheduled to be operated by our lease aircraft, customers will be advised at the time of booking.