If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online.
Domestic travel during NZ COVID-19 Alert Level changes
As a result of the recent outbreak of COVID-19 in New Zealand, Alert Level changes are in place across the country.
- Auckland is at Alert Level 3.
- The rest of New Zealand remains at Alert Level 2.
Please visit the Unite Against COVID-19 Government website to check if you are eligible to travel, and for further information about travelling across Alert Level boundaries, including transiting in Auckland.
What to expect at Alert Level 3
- Physical distancing is required at check-in, throughout the terminal.
- Masks are mandatory on all Air New Zealand services.
- Air New Zealand lounges will be closed.
- Valet parking will be available for pick-up only.
- Our Regional Fast Bag service is paused.
- Unaccompanied Minor travel is not available.
- Pets are only able to travel via cargo using an approved pet transporter.
What to expect at Alert Level 2
- Physical distancing is required throughout the terminal.
- Masks continue to be mandatory on all Air New Zealand services.
- Air New Zealand lounges will be open with restrictions in place.
- Our Fast Bag service will be available on regional services.*
- Unaccompanied Minor travel is available for NZ domestic travel.*
- Pets are able to travel as checked-in baggage.*
* For customers travelling to, from, or through ports with differing COVID-19 Alert Levels, the higher Alert Level restrictions will apply for their journey.
Further information about travelling within New Zealand can be found by visiting our COVID-19 information hub.
Changes to our Domestic Schedule
While Alert Level restrictions are in place, travel is restricted and we will be operating a reduced schedule. New flights have been added to allow travel throughout regions in Alert Level 2.
If you have a domestic flight booked for travel during Alert Levels and are no longer eligible to travel, you are able to change your booking or hold your ticket in credit via our Manage Booking tool.
The ability to hold a domestic travel booking in credit is available to anyone who is currently booked to travel up to and including 31 October 2021.
Should a change in our schedule affect your flight, you will receive an email from us confirming that your booking has been held in credit. If your credit is available to use online, you can view further details here.
Getting in touch with us
As our Contact Centre and Customer Care teams will be receiving a higher number of calls and messages, we recommend seeing if you can manage your booking online before getting in touch.
Thank you for your patience while you are waiting to connect with us.
Travel between New Zealand and Australia
As a result of the current COVID-19 outbreaks in New Zealand and Australia, quarantine-free travel across the Tasman is currently suspended.
Travel from New Zealand to Australia
Air New Zealand was allocated a very limited number of managed isolation spaces to return customers home to Australia. The small number of flights that match this allocation went on sale at 10:00am (NZT), Monday, 20 September, and have, unfortunately, sold out.
If you do require assistance due to an extended stay in Aotearoa, we encourage you to reach out to your local consulate or embassy.
Travel from Australia to New Zealand
What you need to know:
- Our planned schedule is available here.
- These flights will be available to book online via our website on Sunday, 19 September from 10:00am (NZT).
- A space in MIQ must be booked via the NZ Government's Managed Isolation Allocation System. You will need a valid MIAS voucher to be accepted for travel. The cost for your stay in MIQ is not included with your booking.
For further information, please refer to the Unite Against COVID-19 website.
Travel with Cook Islands and New Zealand
Flying from New Zealand to the Cook Islands
With the recent Alert Level changes in Aotearoa, the Cook Islands Government has suspended new arrivals until 9:59pm Tuesday 28 September (NZT).
For further information from the Cook Islands Government, please see here.
Flying from the Cook Islands to New Zealand
Our services from Rarotonga to Auckland will continue to operate as scheduled to bring you home.
Upon arrival in Auckland, you can return home as normal. This includes having someone pick you up from the airport, or travelling on a domestic flight. As a result of our reduced domestic schedule, your domestic flight may be changed, we will do our best to get you home. We are working through your travel options and will notify you once we have further information about your booking.
For guidance from the New Zealand Government on domestic travel under COVID-19 Alert Levels, please see here.
Advice for travellers currently in Rarotonga
If you have been in Rarotonga since Wednesday 11 August 2021, please restrict your movement to essential services and exercise within proximity of your accommodation – behaving as if you are in New Zealand’s Alert Level 4 and maintaining social distancing.
Please check the New Zealand Ministry of Health's locations of interest regularly. If you have been in a location of interest or are symptomatic, please get a covid test. COVID-19 testing will be available via drive-through stations at Tupapa Outpatients Clinic, and in Constitution Park.
Should you no longer wish to travel, you are welcome to defer to a later date or hold your booking in credit online via online via our manage booking tool.
For further guidance from the Cook Islands Government for travel and interacting on the Islands, please see here.