Travel alerts

Check if your travel is impacted by these major events.

If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online

Domestic travel during Alert Levels

As a result of the recent outbreak of COVID-19 in New Zealand, Alert Level changes are in place across the country.

  • Auckland, Northland and parts of the Waikato are at Alert Level 3.
  • The rest of New Zealand is at Alert Level 2.

For further information about travel to/from Auckland, please see below. Our schedule to/from Northland & Hamilton may be updated following a Government announcement on Monday 18 October.


Travelling to/from an Alert Level 3 region

To check your eligibility to travel to/from or transit an Alert Level 3 region, please visit the Unite Against COVID-19 Government website. Please also remember, COVID-19 testing requirements may apply for personal or business travel when crossing an Alert Level 3 boundary.

If your travel is not permitted under Alert Level restrictions and you wish to travel at a later date, you can change your booking or hold your ticket in credit via our Manage Booking tool.

What to expect when flying with us at Alert Level 3

  • Masks are mandatory on all Air New Zealand services.
  • Physical distancing is required at check-in and throughout the terminal.
  • Air New Zealand lounges are closed.
  • Valet parking is available for pick-up only.
  • Our Regional Fast Bag service is paused.
  • Unaccompanied Minor travel is restricted.
  • Pets must travel via cargo using an approved pet transporter.


Travelling to/from an Alert Level 2 region

If you are crossing an Alert Level 3 boundary to travel to an Alert Level 2 region, please ensure you are eligible to travel by checking the Unite Against COVID-19 Government website.

If your travel is not permitted under Alert Level restrictions and you wish to travel at a later date, you can change your booking or hold your ticket in credit via our Manage Booking tool.

What to expect when flying with us at Alert Level 2

  • Masks are mandatory on all Air New Zealand services.
  • Physical distancing is required throughout the terminal.
  • Air New Zealand lounges will be open with capacity restrictions in place.
  • Our Fast Bag service will be available on regional services.*
  • Unaccompanied Minor travel is available for NZ domestic travel.*
  • Pets are able to travel as checked-in baggage.*

*For customers travelling to, from, or through ports with differing COVID-19 Alert Levels, the higher Alert Level restrictions will apply for their journey.

Further information about travelling within New Zealand can be found by visiting our COVID-19 information hub.


Changes to our Domestic Schedule

Travel at Alert Level 3 is heavily restricted, which impacts your ability to travel with us to/from an Alert Level 3 region. As a result, our operating schedule to/from Auckland will be reduced. Should a change in our schedule affect your flight, you will receive an email from us.

If you have a domestic flight booked up to and including 31 October 2021 and your reason for travel is not permitted under Alert Level restrictions, you are able to change your booking or hold your unused fare in credit via our Manage Booking tool.

For travel from 1 November 2021, if Alert Level restrictions still prevent you from travelling, please get in touch with our Contact Centre or your Travel Agent to make changes or request a credit.

If you meet the criteria to travel you can use your credit to make a new booking online. For more information about using your credit, please see here.

Getting in touch with us

Our Contact Centre and Social Media teams currently experiencing a higher number of calls and messages resulting in extended wait times.

We recommend checking to see if you can manage your booking online before getting in touch.

For more information regarding Alert Level travel, please visit Travel within New Zealand and the Unite Against COVID-19 Government website.

Thank you for your patience while you are waiting to connect with us.

Quarantine free travel to New South Wales

Following the New South Wales Government announcement today that vaccinated travellers can enter without the requirement to enter Managed Isolation from 1 November 2021, flights from Auckland to Sydney are on sale now.

You can find the schedule here

Initial advice is, to qualify for quarantine free entry into the state, customers will need to be:

  • Fully vaccinated 
  • Provide a negative pre-departure test within 72 hours of travel 
  • Australian citizens or permanent residents

The New South Wales Government is yet to provide the airline with the number of spaces available to unvaccinated passengers. If you are unvaccinated and you wish to travel please register your interest by emailing contactcentreoperations@airnz.co.nz .

Please continue to check back here for confirmation of entry eligibility and requirements for New South Wales are released.

Travel with Cook Islands and New Zealand

Flying from New Zealand to the Cook Islands

With the recent Alert Level changes in Aotearoa, the Cook Islands Government has suspended new arrivals until 9:59pm Friday 5 November (NZT).

The Cook Islands Government is arranging repatriation flights for customers to return home. For further information on these flights, please see here.

Customers who would like to book on one of these services will need to reach out to the Cook Islands Government directly.

Flying from the Cook Islands to New Zealand

Our services from Rarotonga to Auckland will continue to operate as scheduled to bring you home.

Upon arrival in Auckland, you can return home as normal. This includes having someone pick you up from the airport or travelling on a domestic flight. As a result of our reduced domestic schedule, your domestic flight may be changed, we will do our best to get you home. We are working through your travel options and will notify you once we have further information about your booking.

For guidance from the New Zealand Government on domestic travel under COVID-19 Alert Levels, please see here.

Advice for travellers currently in Rarotonga

If you have been in Rarotonga since Wednesday 11 August 2021, please restrict your movement to essential services and exercise within proximity of your accommodation – behaving as if you are in New Zealand’s Alert Level 4 and maintaining social distancing.

Please check the New Zealand Ministry of Health's locations of interest regularly. If you have been in a location of interest or are symptomatic, please get a covid test. COVID-19 testing will be available via drive-through stations at Tupapa Outpatients Clinic, and in Constitution Park.

Should you no longer wish to travel, you are welcome to defer to a later date or hold your booking in credit online via online via our manage booking tool.

For further guidance from the Cook Islands Government for travel and interacting on the Islands, please see here.