Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

New Zealand Weather

Adverse weather conditions across the North and South Island are expected to cause disruptions to our flights. 

We strongly recommend travel insurance. When travelling over the winter period and school holidays, travel insurance will add peace of mind if your flight is disrupted.

Customer ticketed for travel on or before the 19th of July may transfer their flight up until midnight, Sunday the 23rd of July 2017 without penalty. If you are unable to travel within these dates, then the value of the ticket may be held in credit for payment towards travel within the same 12-month validity. 

Normal refund rules apply and non-refundable fares remain non-refundable. 

If your flight is disrupted, call wait times to our Contact Centre may be longer than usual. If your travel is non-essential and/or you would prefer to delay your travel, there is no need to call us immediately. You may call us at your convenience and our staff will assist with re-booking options. 

While disruptions of this nature are uncontrollable, we do appreciate they can cause significant inconvenience. We would like to thank you for your patience and understanding throughout this time.

Make sure to keep updated on our Air New Zealand Arrivals and Departures page.

Contact Us:

Our Contact Center is available 24/7 on these numbers should you require assistance

Increased Security Measures for US flights

The US Department of Homeland Security and Transportation Security Administration (TSA) has introduced additional security processes for all flights to the USA from 19 July this year. As an airline we must comply with these security measures, and this means some changes for our customers flying to the USA.


We recommend all customers travelling on US services allow extra time to complete check in, security and boarding requirements.


Customers travelling to the US will have their passports checked prior to entering the boarding gate, and some customers will also be asked to take part in additional security screening at this point.


Please ensure all of your devices, including those in your checked luggage, are fully charged prior to for your flight as you may be asked to switch them on during the security inspection. If your mobile phone, laptop, tablet, e-reader, camera or other devices cannot be switched on you may be asked to dispose of the item or be denied access to your flight.

Please note, Air New Zealand and the airports unfortunately don’t have facilities to store electronic devices and cannot take responsibility for any devices left behind.


Safety and security remain our highest priorities and we will be doing our best to minimise the impact of these changes for our customers. 

Contact Us:

Our Contact Center is available 24/7 on these numbers should you require assistance