Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Suspension of Air New Zealand services between Auckland and Norfolk Island (NLK)

Declining customer demand from New Zealand means Air New Zealand is consolidating its services to Norfolk Island. From May 2017 it will no longer offer a direct service from Auckland, but will continue to offer services from Sydney and Brisbane. 

Air New Zealand currently operates just once a week between Auckland and Norfolk Island.

The airline will continue to service the island with a core schedule of two flights a week from Sydney and one per week from Brisbane. This increases to five services a week during peak travel periods which will now extend from September to April.

The last direct service between Auckland and Norfolk Island will be Sunday 21 May 2017 

If you hold a ticket for travel between Auckland and Norfolk Island after Sunday 21 May 2017 issued on or before Friday 16 December 2016 you may choose from the following options. 

  1. Obtain a full refund of your ticket regardless of the original fare conditions.
  2. Travel between Auckland and Norfolk Island via Brisbane or Sydney at no additional cost. 
  3. Change to travel to an alternative Air New Zealand destination without penalty. Please note that you will be required to pay any additional fare costs and taxes that may apply. 

Schedule for travel between Auckland Norfolk Island via Brisbane from 22 May 2017

 Outbound

Auckland to Brisbane              NZ7943               06:45     08:35     (operated by Virgin Australia (VA) )

Brisbane to Norfolk Island      NZ0764                11:00     14:15

Duration 8h 30m (2h 25m transit in Brisbane)

Inbound

Norfolk Island to Brisbane       NZ0765               15:30     17:10

Brisbane to Auckland              NZ0734                18:50     23:59

Duration 7h 29m (1h 40m transit in Brisbane)

Note the schedule may differ by season. 

If you hold a booking which is not yet ticketed please speak to your original booking agent to discuss new booking options. Please note that price changes may apply. 

Please contact your original booking agent in the first instance.

Our Contact Center is available 24/7 on these numbers should you require assistance