Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Changes to USA Entry Requirements

Travellers of the following nationals irrespective of holding a valid visa, who are unsure of the impact these changes may have on them, should contact their local US Consulate for clarity.


· Sudan

· Libya

· Somalia

· Syria

· Iran

· Iraq

· Yemen


Any customer currently booked to travel with Air New Zealand who finds that their travel is impacted should contact us directly to discuss options with regard to their booking.

Our Contact Centre is available 24/7 on the following numbers should you require assistance:


Schedule adjustment of United Airline services between Auckland and San Francisco (SFO)

Air New Zealand’s alliance partner United Airlines will adjust its schedule for services between San Francisco and Auckland next year in order to better match capacity on the route with seasonal demand.

Between April 17th and October 31st 2017 all alliance services on the route will be operated by Air New Zealand, which will fly daily between Auckland and San Francisco. United Airlines will resume flying daily on the route from November 2017.

Air New Zealand and United Airlines are committed to working together to provide customers with convenient year round travel options between New Zealand and the United States.

If you hold a ticket for travel between Auckland and San Francisco between Monday 17 April and Tuesday 31 October 2017, booked & ticketed prior to Friday 6 January 2017 you will be automatically rebooked on an Air New Zealand operated flight between Auckland and San Francisco. Any connecting flights will also be rebooked if required. Your original booking agent will be in contact to discuss your new travel plans.

Should those timings not be suitable you may choose from the following options:

Air New Zealand schedule for travel between Auckland and San Francisco from 17 April 2017:

Outbound
Auckland to San Francisco          NZ008               19:45    12:55    

Inbound
San Francisco to Auckland          NZ007               21:45    06:55

If you hold a booking which is not yet ticketed please speak to your original booking agent to discuss new booking options. Please note that price changes may apply. 

Please contact your original booking agent in the first instance. Should you have any concerns about your travel plans.

Our Contact Centre is available 24/7 on the following numbers should you require assistance:

Suspension of Air New Zealand services between Auckland and Norfolk Island (NLK)

Declining customer demand from New Zealand means Air New Zealand is consolidating its services to Norfolk Island. From May 2017 it will no longer offer a direct service from Auckland, but will continue to offer services from Sydney and Brisbane. 

Air New Zealand currently operates just once a week between Auckland and Norfolk Island.

The airline will continue to service the island with a core schedule of two flights a week from Sydney and one per week from Brisbane. This increases to five services a week during peak travel periods which will now extend from September to April.

The last direct service between Auckland and Norfolk Island will be Sunday 21 May 2017 

If you hold a ticket for travel between Auckland and Norfolk Island after Sunday 21 May 2017 issued on or before Friday 16 December 2016 you may choose from the following options. 

  1. Obtain a full refund of your ticket regardless of the original fare conditions.
  2. Travel between Auckland and Norfolk Island via Brisbane or Sydney at no additional cost. 
  3. Change to travel to an alternative Air New Zealand destination without penalty. Please note that you will be required to pay any additional fare costs and taxes that may apply. 

Schedule for travel between Auckland Norfolk Island via Brisbane from 22 May 2017

 Outbound

Auckland to Brisbane              NZ7943               06:45     08:35     (operated by Virgin Australia (VA) )

Brisbane to Norfolk Island      NZ0764                11:00     14:15

Duration 8h 30m (2h 25m transit in Brisbane)

Inbound

Norfolk Island to Brisbane       NZ0765               15:30     17:10

Brisbane to Auckland              NZ0734                18:50     23:59

Duration 7h 29m (1h 40m transit in Brisbane)

Note the schedule may differ by season. 

If you hold a booking which is not yet ticketed please speak to your original booking agent to discuss new booking options. Please note that price changes may apply. 

Please contact your original booking agent in the first instance.

Our Contact Center is available 24/7 on these numbers should you require assistance