Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Auckland Fuel Shortage

Auckland Fuel Shortage

The temporary shut-down of Refining New Zealand’s pipeline into Auckland is currently impacting all airlines operating into and out of Auckland Airport and limiting the volume of jet fuel able to be uplifted.

Air New Zealand is currently working through the implications for its operations over coming days and is putting a range of measures in place. These will include:

  • Cancelling some domestic and Tasman services to consolidate passenger loads
  • Ensuring domestic jet services uplift maximum fuel limits when operating out of Wellington or Christchurch to reduce fuel requirements ex Auckland.
  • Requiring some long-haul services to and from Asia and North America to undertake refueling stops at selected Pacific or Australian airports

To ensure you remain up to date in regards to your flight, please view the below options:

Arrivals & Departures Board

For an overview of today’s departures please see Arrivals & Departures.

SMS & Email

If you have entered your contact details in your booking and signed up to receive travel alerts you will receive an SMS or Email notification should your flight time change.

To confirm your details or sign up to receive alerts please head here.

Mobile APP

You can also use the Air NZ mobile app to view up-to-date details and be notified of any changes to your flight time.

Flight Cancellation List

Please see below for a list of flights currently affected by the fuel supply shortage.

If your flight is listed, and you have not received new flight details, please reach out to our contact centre at your earliest convenience. Contact numbers are provided below.

Friday 22 September

No cancellations due to fuel shortage today however please see Long Haul refueling list below

Thursday 21 September

  • NZ722 Melbourne to Auckland 
  • NZ28 Auckland to Houston
  • NZ29 Houston to Auckland
  • NZ60 Sydney to Rarotonga 

Long Haul Refueling Stop List

Below is a list of long haul flights that require refueling stops at selected Pacific or Australian airports.
Please be assured that should you have a connecting flight booked on the same ticket, you will be rebooked onto the next available service. 


Flight From To Date Departs Auckland Arrives Destination Operates Via
NZ87 AucklandHong Kong Thursday 21Sep 11:59pm 9:30am


NZ289 Auckland Shanghai Thursday 21Sep 11:00pm 9:20am


NZ87 Auckland Hong Kong Friday 22Sep 11.59pm 9.30am


NZ87 Auckland Hong KongSaturday 22Sep 11.59pm 9.30am


NZ245 Auckland Denpasar Saturday 22Sep 11.05am 5.50am



Due to the uncontrollable nature of these disruptions, please refer to your travel insurance provider for any incidental costs. The emails and text messages we send you regarding your disrupted flights, can be used as supporting documents for any claim you make with your travel insurance provider.

Contact Us

Our contact centre is available 24/7 on the following numbers:

Increased Security Measures for US flights

The US Department of Homeland Security and Transportation Security Administration (TSA) has introduced additional security processes for all flights to the USA from 19 July this year. As an airline we must comply with these security measures, and this means some changes for our customers flying to the USA.


We recommend all customers travelling on US services allow extra time to complete check in, security and boarding requirements.


Customers travelling to the US will have their passports checked prior to entering the boarding gate, and some customers will also be asked to take part in additional security screening at this point.


Please ensure all of your devices, including those in your checked luggage, are fully charged prior to for your flight as you may be asked to switch them on during the security inspection. If your mobile phone, laptop, tablet, e-reader, camera or other devices cannot be switched on you may be asked to dispose of the item or be denied access to your flight.

Please note, Air New Zealand and the airports unfortunately don’t have facilities to store electronic devices and cannot take responsibility for any devices left behind.


Safety and security remain our highest priorities and we will be doing our best to minimise the impact of these changes for our customers. 

Contact Us:

Our Contact Center is available 24/7 on these numbers should you require assistance