If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online.
COVID-19: Pre-departure test requirements
A number of our destinations now require customers to undertake pre-departure testing, presenting a negative COVID-19 test result upon check-in, in order to travel.
Please click here for further information on our COVID-19 hub.
COVID-19: One-way quarantine-free travel from Rarotonga to New Zealand
Following the recent announcement by New Zealand and Cook Islands Governments, one-way quarantine-free travel is now available to eligible customers travelling from the Cook Islands to New Zealand.
We will be operating two services per week, departing Rarotonga on Wednesdays and Saturdays, with our first flight departing on Wednesday, 20 January.
For further information on travel restrictions for those travelling from Rarotonga to New Zealand, as well as from New Zealand to Rarotonga, please click here.
COVID-19: Travel restrictions for Pacific Island destinations
Local Pacific Island Governments have put in place a number of travel restrictions as a result of COVID-19.
Please click here for further destination-specific information.
COVID-19: One-way Safe Travel Zone from Auckland to Brisbane
To continue carrying our customers safely and to identify anyone whose travel originates outside New Zealand, we will now operate both quarantine-free and quarantine flights to Queensland.
Quarantine-free flights are available to customers flying from any New Zealand domestic port, via Auckland to Brisbane, provided you have been in New Zealand for 14 days or more prior to travel and have not been in a designated COVID-19 outbreak location.
Quarantine flights will be open to international transit customers or anyone who does not meet the Safe Travel Zone criteria. Customers on these services will be required to quarantine on arrival in Australia and must complete a Queensland International Arrivals Registration at least 72 hours prior to departure.
All travellers (on both quarantine and quarantine-free flights) must also complete an Australian Travel Declaration.
For information about important travel requirements, along with our Auckland to Brisbane schedule, please click here.
COVID-19: Our current international schedule
Domestic services into Auckland will continue to be scheduled to allow travellers to connect onto trans-Tasman and Pacific routes.
You can also search for flight schedules via origin, destination and date on our flight schedules page.
Please note that all services are subject to change as governments change travel and border restrictions.
Click here for our international schedule from 25 October 2020 through to 27 March 2021.
COVID-19: Domestic fare flexibility
We want our customers to be able to book domestic travel with confidence, knowing that should their circumstances change, they have the following booking flexibility options.
Click here to check flight availability and book now.
For customers with domestic bookings currently scheduled to depart between Thursday, 17 September 2020 and Wednesday, 31 March 2021, the standard change fee will be waived. Any difference in fare, however, will be payable.
To check flight availability and make a change, visit our Manage Booking tool. For bookings made via a travel agent, please contact them directly to discuss your rebooking options.
Opting to hold your booking in credit
If you hold a ticket for any domestic flight, scheduled to depart before 11:59pm on Wednesday, 31 March 2021, you may opt to hold the unused value of your booking in credit.
For bookings made directly with Air New Zealand, you can easily hold your booking in credit via our Manage Booking tool.
If your flights were booked using a travel agent, including online booking agents such as Webjet or Expedia, please reach out to them directly to request your credit.
Customers who opt to have their bookings placed into credit prior to 31 March 2021 will have until 31 December 2021 to rebook, with the ability to select flights up to 350 days further forward.
Getting in touch with us
For more detailed information, please visit our COVID-19 hub.
Our contact centre and customer care teams are also here to support you. You’re able to get in touch 24/7 by calling 0800 737 000 from within New Zealand or via our social media channels.