Travel alerts

Air New Zealand's services to/from Seoul

Due to ongoing engine availability challenges, we have made the difficult decision to no longer operate our direct services between Auckland and Seoul from 27 October 2025.

What does this mean for you?

 If your flight to Seoul is affected and you have booked directly with Air New Zealand, you will be contacted with alternative travel options within the next 48 hours via another Asian port. 

If your new flight option is not suitable, you can apply for a full refund of your unused tickets.

Please be assured that if Seoul is a regular destination for you we remain committed to providing seamless travel experiences for you in the future.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.