If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online.
Managed Return Flights from New South Wales
To help bring more New Zealanders home from New South Wales, we will be operating additional managed return flights on behalf of the New Zealand Government from Monday, 9 August to Sunday, 22 August.
These flights will not be available for purchase via our website or contact centre, you will instead need to register your interest in returning to New Zealand with the New Zealand Government directly.
You can find further information about registering your interest here.
Registrations will be open from 10am, Friday 30 July, until 2pm, Tuesday 3 August.
Customers booked to travel on a managed return flight:
- Your flight number from Sydney will start with an '8', i.e NZ864.
- On arrival, you will go into a managed isolation facility for a period of 14 days.
- There is no need to separately book a place in a managed isolation facility, an MIQ space has been automatically confirmed.
- Before your departure, please check your travel & entry requirements via the COVID-19 website.
Quarantine-free travel from New Zealand to Australia
Quarantine-free travel from Australia is paused until at least September 24, 2021. As a result, our operating schedule from New Zealand to Australia has been reduced.
New Operating Schedule
Our usual operating schedule from New Zealand to Australia will be heavily reduced from 31 July - 24 September, and it is likely your flight may be affected.
If your flight is affected, you will receive an email from us with further information regarding your booking. Please ensure your contact details are up to date here.
Any changes to your booking will also appear online and can be viewed by managing your booking. If you cannot view a change online, and no longer wish to travel, there is no urgency to call us, we can process a credit or rebook your flight at a later date.
If you have not received an email from us, you can check if your flight is in our updated schedule here.
Travel as planned
If you are heading to Australia and commence your journey as planned, please understand that you will be responsible for covering any associated costs as a result of border changes.
Returning to New Zealand
Travel to New Zealand from Australia is paused until at least September 24, a confirmed date for two-way quarantine free travel with Australia is still pending. For travel after September 24, a pre-departure test will likely be required. Please ensure you understand your entry requirements for New Zealand before you depart the country.
No longer wish to travel?
If you no longer wish to travel, we recommend holding your fare in credit to rebook at a later date. If you change your mind and wish to rebook a flight, you may still do so at no additional cost, as per the above flexibility. For more information about receiving a credit, please see here.
Quarantine-free travel from Australia to New Zealand
Quarantine-free travel from Australia to New Zealand has been suspended until at least 24 September 2021.
Keep an eye on the New Zealand Government COVID-19 website for information on the provision of red flights after 30 July.
You can also sign up to receive updates from the New Zealand Government here.
Travel from Australia up to 11:59 pm, Friday 30 July
We will continue to operate our quarantine-free services from all states, except New South Wales, up to 11:59 pm (NZT) Friday 30 July for eligible returning travellers.
Travel from Victoria
Eligible travellers from Victoria or travellers from other states/territories who transit through Victoria after 11:59 pm (NZT) on 23 July must meet additional criteria to return to New Zealand without entering managed isolation. For more information about eligibility, please see here.
Anyone travelling on a quarantine-free flight from Australia to New Zealand will require a negative pre-departure test taken within 72 hours of your scheduled departure. Please see here for further information.
Getting in touch
Following this latest New Zealand Government announcement, we are experiencing a very high volume of calls and messages. If you have booked directly with us, we encourage you to go online to change your flight or hold your fare in credit to use at a later date.
If you have booked via a travel agent or third-party online agent, please contact them directly for help with your booking.
For more information about travel flexibility, please see here.
Quarantine-free travel from Australia - Pre-departure testing
Travel on a quarantine-free service from Australia to New Zealand now requires a negative COVID-19 pre-departure test taken no more than 72 hours before the scheduled departure time of your first international flight. Negative pre-departure tests will only be required if you have been in Australia for more than 72 hours.
Travellers from New South Wales entering managed isolation on arrival to New Zealand are exempt from this requirement.
It is incredibly important that all customers (including New Zealand citizens and residents) read and understand their entry requirements for New Zealand.
Important information from the New Zealand Government for pre-departure testing:
- You must present a negative PCR or RT-PCR pre-departure test to enter New Zealand.
- If you have received a COVID-19 vaccination, you will still need to take a test.
- COVID-19 testing and result certificates for travel clearance are only accepted if provided by private pathology clinics.
- Free community testing clinics do not comply with New Zealand Government requirements.
Testing labs must be able to issue you a dated report that should have:
- Your name
- Your date of birth and/or passport number
- The date and time the test was conducted
- Name of the testing lab
- Test type
- Test result
You will be asked to provide the above information to a Customs officer when entering New Zealand.
All travellers arriving in New Zealand without evidence of a negative pre-departure test provided by a private pathology clinic and containing the above information may be transferred to a Managed Isolation and Quarantine facility for 14 days.
The following entry requirements also apply:
- A completed Nau Mai Rā travel declaration
- Confirmation you have not been in NSW in the 14 days prior to your flight's departure, or any other location of interest.
Please ensure you have completed the above entry requirements prior to arriving at the airport for check-in.