Travel alerts

Check if your travel is impacted by these major events.

If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online. 

Travel from Victoria

The New Zealand Government is encouraging anyone with concerns about the potential of a pause to Quarantine Free Travel from the state of Victoria, to organise to get home as soon as possible.

You will still need a negative pre-departure test within 72 hours of departure, to complete a health declaration confirming you have not been at a location of interest and the Nau Mai Rā travel declaration. For more information please visit the COVID19 Government website

If you have booked directly with us you can change your booking free of charge. If you have made your booking with a travel agent or online third party, please approach them directly for assistance.





Managed Return Flights from New South Wales

Our managed return services are now at capacity. Please continue to check here and the official Unite Against COVID-19 website for updates.


The New Zealand Government has announced a plan to return travellers stranded in New South Wales back to New Zealand.

Managed return flights will operate from Sydney to Auckland or Christchurch beginning Tuesday, 13 July. On arrival to New Zealand, travellers will enter managed isolation.


Compassionate or Urgent Assistance

The New Zealand Government has set up a call centre for travellers with an urgent or exceptional need to return to New Zealand.

Call: +64 4 439 8235 (Available Monday - Friday 8am-8pm NSW time)

Email: NSW2NZ@mfat.govt.nz

For further guidance, please see here.


How to book:

Due to a restricted number of spaces available in managed isolation facilities, there are currently no available flights to book with Air New Zealand from Sydney.

For compassionate or urgent assistance, please reach out to the Government on the contact details above.


Who can travel?

Only eligible travellers may travel on a managed return flight.

Please note, unaccompanied minors will not be eligible to travel at this time.


Before you fly

  • As a returnee from New South Wales, you will not be required to provide a negative pre-departure test, as you will be entering managed isolation upon arrival.
  • All returnees are advised to pack everything they need for 24 hours in their carry-on luggage. This includes medicine, baby formula, clothes, and toiletries. You may bring 7kg in your carry-on luggage on board your flight.


Essential information about these services can be found on the official Unite Against COVID-19 website. 

Quarantine-free travel from Australia - Pre-departure testing

From Monday, 05 July, travel on a quarantine-free service from Australia to New Zealand will require a negative COVID-19 pre-departure test taken no more than 72 hours before the scheduled departure time of your first international flight. Negative pre-departure tests will only be required if you have been in Australia for more than 72 hours.

Travellers from New South Wales entering Managed Isolation on arrival are exempt from this requirement.

It is incredibly important that all customers (including New Zealand citizens and residents) read and understand their entry requirements for New Zealand.


Important information from the New Zealand Government for pre-departure testing:

  • You must present a negative PCR or RT-PCR pre-departure test to enter New Zealand.
  • If you have received a COVID-19 vaccination, you will still need to take a test.
  • COVID-19 testing and result certificates for travel clearance are only accepted if provided by private pathology clinics.
  • Free community testing clinics do not comply with New Zealand Government requirements.


Testing labs must be able to issue you a dated report that should have:

  • Your name
  • Your date of birth and/or passport number
  • The date and time the test was conducted
  • Name of the testing lab
  • Test type
  • Test result

You will be asked to provide the above information to a Customs officer when entering New Zealand.

All travellers arriving in New Zealand without evidence of a negative pre-departure test provided by a private pathology clinic and containing the above information may be transferred to a Managed Isolation and Quarantine facility for 14 days.


The following entry requirements also apply:

Please ensure you have completed the above entry requirements prior to arriving at the airport for check-in.

Quarantine-free travel from Australia to New Zealand

Travel from Australia to New Zealand now requires a negative pre-departure test. Please see here for further information.


Customers Departing NSW

Quarantine-free travel with New South Wales is paused.

Please see the Unite Against COVID19 Government website for further information, and continue to check back here for updates from Air New Zealand.

Customers Departing New Zealand

Please see here for further information.