Samsung Galaxy Note 7 Ban on All Air New Zealand Flights
Air New Zealand customers are advised that Samsung Galaxy Note 7 devices can no longer be carried, either on your person or in carry-on or checked luggage on any Air New Zealand flight following an order issued by the US Department of Transportation and Federal Aviation Administration (FAA) due to safety issues with the device. This ban is effective from 0500 (NZ time) Sunday 16 October 2016.
Please do not bring your device to the airport - we strongly recommend you leave your device at home.
Should your device be confiscated at an airport Air New Zealand is not able to return your device due to the ban on carriage nor can we accept responsibility for it while you travel. We recommend that you make contact with Samsung directly to discuss options for a replacement device or refund under its global recall process
In New Zealand Samsung can be contacted on 0800 SAMSUNG or 0800 726786 or via email at firstname.lastname@example.org.
In United States Samsung can be contacted on 1-800-SAMSUNG or 1-800-726-7864
For more information please refer to:
We sincerely apologise for the inconvenience, however, the ban is an important FAA and US Department of Transportation safety requirement.
Zika Virus - Travel Flexibility
There is ongoing concern regarding the spread of the mosquito-borne Zika virus and the impact on pregnant women and their babies. The Zika virus have been reported in Samoa, Tonga, Africa, Southern Asia, and the Americas.
The following flexibility will be permitted on all domestic and international fare types ticketed by Air New Zealand for passengers who are currently pregnant (and their travelling companions) that are concerned about travelling to an area confirmed as having the Zika Virus, prior to and including Friday 22 January 2016.
For further information on the Zika virus please visit https://www.safetravel.govt.nz/news/zika-virus and for a list of affected areas outside of the Pacific, please visit http://www.cdc.gov/zika/geo/index.html . Customers are also encouraged to speak with their health professional around any concerns they may have.
Options for pregnant passengers (and their travelling companions) are as follows
Postpone travel or bring travel forward
Postpone or bring travel forward to a later or earlier Air New Zealand flight in the same class of travel inside 12 months of the original date of travel without penalty. Travel in a higher class of travel will require any fare difference to be paid.
If the proposed date of travel is unknown, then the value of the ticket may be held in credit for payment towards travel within the same 12 month validity, please note that any fare difference and or taxes will apply.
Please note that Contact centre service fees will apply for changes.
Passengers affected may also change their travel to another Air New Zealand destination without penalty. Any applicable fare difference and or additional taxes and Contact centre service fees will apply.
Normal refund rules apply and non-refundable fares remain non-refundable.
Customers should refer to their policy and insurance provider for updates on Zika Virus and possible coverage.