Updated: Novel coronavirus (2019-nCoV) Advisory
In January 2020, Chinese authorities confirmed the presence of a new type of coronavirus, known as 2019-nCoV, which affects the respiratory system. Air New Zealand is closely monitoring the situation and following guidance from the New Zealand Ministry of Health and the World Health Organization (WHO).
Watch this video of Air New Zealand Chief Medical Officer Ben Johnston discussing how the airline is helping to keep customers well while travelling.
If you are booked to travel to mainland China prior to 29 March 2020 Air New Zealand is offering options to amend your travel if you wish to delay/avoid travel to mainland China.
For further information regarding international travel, please see below:
- Important information for international travellers
- Entry Requirements for New Zealand
- Suspension of Auckland-Shanghai return service until 29 March 2020
- Novel coronavirus (2019-nCoV) - Entry Requirements for Samoa
- Update: Thai Airways Royal Orchid Lounge operating hours restriction
- Update: Capacity adjustments on Shanghai and Hong Kong routes until 31 May 2020
Air New Zealand offers Sir Elton John fans fare flexibility
Air New Zealand has introduced further fare flexibility following the postponement of Sir Elton John’s final Auckland concerts to January 2021.
As a gesture of goodwill, concert-goers no longer requiring travel to Auckland in the coming days can have the value of their fare held in credit for up to 12 months. The airline will waive service fees but any fare difference when booking new flights will apply.
Please note, fans do not need to contact the airline immediately to confirm this credit. Customers affected by the change in show dates can reach out to Air New Zealand via Facebook or Twitter or call our contact centre over the coming week.
Our Contact Centre is available 24/7 on these numbers should you require assistance
Air New Zealand secures capacity to maintain Hong Kong – Auckland service summer schedule
To help maintain our international schedule, Air New Zealand alliance partner Cathay Pacific will take over operations of the Hong Kong-Auckland return service for most of the next three months.
The move allows Air New Zealand capacity flexibility in its international operations as it deals with the impact of issues with the Rolls Royce engines on its Boeing 787-9 aircraft.
Cathay Pacific will introduce an additional Airbus A350-900 aircraft on the Auckland-Hong Kong route from 6 January to 19 January 2020. The 280-seat aircraft will operate daily and has Business, Premium Economy and Economy seating available for customers.
Cathay Pacific will also operate a Boeing 777-300 on the same route from 1 February through to 28 March 2020. The 294-seat aircraft also has Business, Premium Economy and Economy cabins and will operate daily in February and five times a week in March.
If your flight is scheduled to be operated by these aircraft, you will be advised at the time of booking. Customers booked to travel with Air New Zealand on this route during this time will be automatically transferred to these services.
Air New Zealand will progressively contact customers affected by these changes. Customers who booked via a travel agent (including online travel agents) will be contacted by their booking agent. Please note, if you are booked on a CX flight number your booking agent or Cathay Pacific will contact you regarding the change.
The Cathay Pacific operated services will depart Auckland at 11:45am in January, (11:40am in February and March), arriving in Hong Kong at 6:00pm. The flight from Hong Kong will depart at 6:25pm, arriving in Auckland at 10:25am the next day local time.
Cathay Pacific Airbus A350-900
Air New Zealand Boeing 777-200
Cathay Pacific Boeing 777-300
Cathay Pacific Boeing 777-300
Five times a week
International summer schedule changes due to Rolls-Royce engine issues
The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.
We thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.
While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.
As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.
For more information on affected services, please see here.
We will continue to operate our leased Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with extra capacity on some routes. This aircraft is operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand in the coming days, via the contact information provided in their booking, or the travel agent they booked through.
Continuing to get our customers to their destinations is our first priority and we thank customers for their understanding.