If your flight or travel plans are impacted by the alert level changes, Air New Zealand will credit you the full value of your flight. You can easily opt in for this credit yourself online.
COVID-19: Quarantine-free flights to Australia
Following an update from the Australian Government, we recommenced our quarantine-free services to Sydney and Melbourne on 12 March.
As of 6:00pm, 20 March, the Queensland Government removed its temporary restriction on quarantine-free flights. As such, our services to Brisbane have recommenced.
For more information on additional state-specific travel requirements, please click here.
You can also find further details on the one-way Safe Travel Zone agreement here.
COVID-19: Quarantine-free travel agreement between New Zealand and Australia
Following an update from New Zealand and Australian Governments, customers are able to travel quarantine-free between New Zealand and Australia from Monday, 19 April 2021.
For more information on travel eligibility and additional requirements, please click here.
COVID-19: One-way quarantine-free travel from Niue to New Zealand
Following an announcement by New Zealand and Niuean Governments, one-way quarantine-free travel is now available to eligible customers from Niue to New Zealand.
We will be operating one passenger service every two weeks from Niue, with our first flight departing on Tuesday, 23 March.
To travel quarantine-free from Niue to New Zealand, you must meet the following requirements:
- You have not been overseas outside of Niue or New Zealand in the past 14 days.
- You have not had contact with a confirmed COVID-19 case within the past 14 days.
- You must maintain physical distance (as much as possible) from anyone at Auckland Airport who did not arrive from Niue.
- There are no reasonable grounds, as determined by a suitably qualified health practitioner, to suspect you may have COVID-19. This may include, among other things:
- Having had contact with a confirmed COVID-19 case.
- Having any COVID-19 symptoms.
- Be awaiting a COVID-19 test result.
- Normal immigration rules will apply. If you need a visa to enter New Zealand, you will need to apply for one.
Please note that New Zealand public health officials will be undertaking random temperature checks of travelling on all flights arriving from Niue. Customers are also required to wear face masks on board and while at Auckland Airport. A streamlined Safe Travel Path will be used to process travellers arriving on quarantine-free services from Niue. This is a designated area separate to customers arriving on quarantine flights.
We also ask that our customers keep in mind that this is a one-way arrangement for travel from Niue to New Zealand.
For customers travelling from New Zealand to Niue:
Travel to Niue is restricted to repatriating residents of Niue and essential services people who have received advance approval from the Niue Government for travel.
All arriving travellers will undergo supervised quarantine for 14 days at government-appointed accommodation in Niue.
A limit of 15 people are permitted to enter Niue per flight, until the Niue Government advise otherwise.
Travellers who require Government approval for travel are asked to email the Niue Office of External Affairs.
COVID-19: International fare flexibility extension
Due to ongoing uncertainty around international border restrictions we are extending fare flexibility for customers booked to travel on our international services and for those who currently have fares in credit.
The following changes will come into effect from Wednesday 17 February 2021:
- Customers who hold an existing credit (domestic or international) will now have until 30 June 2022 to make a new booking using their credit, and until 30 June 2023 to take the travel.
- Customers who book or currently hold tickets for international flights scheduled to depart up until 11.59pm on 30 June 2021 will now be able to:
- Hold the value of their fare in credit for rebooking until 30 June 2022; or
- Amend the date of their flight with change fees waived (normal fare difference may still apply)
COVID-19: Pre-departure test requirements
A number of our destinations now require customers to undertake pre-departure testing, presenting a negative COVID-19 test result upon check-in, in order to travel.
Please click here for further information on our COVID-19 hub.
COVID-19: Travel restrictions for Pacific Island destinations
Local Pacific Island Governments have put in place a number of travel restrictions as a result of COVID-19.
Please click here for further destination-specific information.