Travel alerts

These major events or issues are currently affecting several Air New Zealand flights.

For updates on your flight's times and status, download the Air NZ mobile app or sign up for our travel alerts. 

Air New Zealand secures capacity to maintain Hong Kong – Auckland service summer schedule

To help maintain our international schedule, Air New Zealand alliance partner Cathay Pacific will take over operations of the Hong Kong-Auckland return service for most of the next three months.

The move allows Air New Zealand capacity flexibility in its international operations as it deals with the impact of issues with the Rolls Royce engines on its Boeing 787-9 aircraft.

Cathay Pacific will introduce an additional Airbus A350-900 aircraft on the Auckland-Hong Kong route from 6 January to 19 January 2020. The 280-seat aircraft will operate daily and has Business, Premium Economy and Economy seating available for customers.

Cathay Pacific will also operate a Boeing 777-300 on the same route from 1 February through to 28 March 2020. The 294-seat aircraft also has Business, Premium Economy and Economy cabins and will operate daily in February and five times a week in March.

If your flight is scheduled to be operated by these aircraft, you will be advised at the time of booking. Customers booked to travel with Air New Zealand on this route during this time will be automatically transferred to these services.

Air New Zealand will progressively contact customers affected by these changes. Customers who booked via a travel agent (including online travel agents) will be contacted by their booking agent. Please note, if you are booked on a CX flight number your booking agent or Cathay Pacific will contact you regarding the change.

The Cathay Pacific operated services will depart Auckland at 11:45am in January, (11:40am in February and March), arriving in Hong Kong at 6:00pm. The flight from Hong Kong will depart at 6:25pm, arriving in Auckland at 10:25am the next day local time.

 
6-19 January 2020

 Aircraft
: Cathay Pacific Airbus A350-900

Frequency   
: Daily

Departure time (Auckland)
: 11:45am

Departure time (Hong Kong)
: 6:25pm

 
20-31 January 2020

 Aircraft
: Air New Zealand Boeing 777-200

Frequency   
: Daily

Departure time (Auckland)
: 11:45am

Departure time (Hong Kong)
: 6:25pm

 
February 2020

 Aircraft
: Cathay Pacific Boeing 777-300

Frequency   
: Daily

Departure time (Auckland)
: 11:40am

Departure time (Hong Kong)
: 6:25pm

 
March 2020

 Aircraft
: Cathay Pacific Boeing 777-300

Frequency   
: Five times a week 

Departure time (Auckland)
: 11:40am

Departure time (Hong Kong)
: 6:25pm




Click here for further information about these Cathay Pacific operated services.

International summer schedule changes due to Rolls-Royce engine issues

The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.

We thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.

While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.

As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.

For more information on affected services, please see here.

We will continue to operate our leased Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with extra capacity on some routes. This aircraft is operated by our Air New Zealand pilots and cabin crew.

Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand in the coming days, via the contact information provided in their booking, or the travel agent they booked through.

Continuing to get our customers to their destinations is our first priority and we thank customers for their understanding.

Discounted airfares for Jetstar ticketed customers

Air New Zealand is offering discounted airfares to Jetstar customers affected by its plan to withdraw from all New Zealand regional services from 30 November 2019.

Further information on how to apply for these discounted fares can be found here.

For customers with Air New Zealand flights affected by Jetstar's announcement, please reach out to our Contact Centre to discuss your booking options.

Auckland Airport infrastructure changes

From August 2019, the Northern Network roadworks are commencing to widen George Bolt Memorial Drive and add high occupancy vehicle lanes to enable public transport, along with shared paths for pedestrians and cyclists. New roads and intersections on or around George Bolt Memorial Drive and Tom Pearce Drive are also being added.

A new one-way loop road will be built, allowing traffic to flow efficiently through a pick up/drop off zone at the International Terminal, before connecting back into George Bolt Memorial Drive.

These changes are part of Auckland Airport’s infrastructure construction upgrades to build the airport of the future, with the full roadwork changes expected to complete by mid-2021.

There will be traffic management plans in place, focused on minimising the impact on road users as much as possible. We do recommend, however, allowing more time when planning your trip to the airport.

If you're travelling to or from the airport during this time, find the top tips for a smoother journey on the Auckland Airport website, here.