Travel alerts

Extended wait times at George Bush Intercontinental Airport

If you are departing from Houston over the next few days, please plan for extended delays at the TSA screening points.

Although the U.S. government shutdown is expected to end soon, TSA staffing levels may still be affected at George Bush Intercontinental Airport. As a result, the TSA security checkpoint at Terminal D will be closed, and you will be directed through Terminal A and E for security screening. This change may lead to longer than usual wait times at security.

To help you complete departure processing and board your flight, we strongly advise arriving at the airport well in advance. To assist with managing queues, our check in counters in Terminal D will open 4 hours prior to your flight departure. Once you have checked in, it’s important you proceed directly to the security checkpoint.

For updated information about TSA wait times, please visit the Houston Airport website here: Security

Thank you for your understanding. We look forward to welcoming you onboard.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.