Travel alerts

State of Emergency in New Caledonia

We continue to monitor the current State of Emergency in New Caledonia.

Update from the New Zealand Government

The New Zealand Defence Force has now operated recovery flights to bring New Zealanders home. Air New Zealand ticketed customers who have travelled on an NZ Defence Force recovery flight, please make contact by emailing customercare@airnz.co.nz. Our team will be on hand to support with any onward travel or credit requests. Alternatively, you can contact us on 0800 737 000 (if in NZ) or + 64 9 357 3000 (if calling from overseas).

As per advice from the Ministry of Foreign Affairs and Trade (MFAT), if you are currently in New Caledonia wanting to depart, please ensure you keep your SafeTravel registration details up to date, including updating your departure date if you are staying longer than expected due to the airport closure. This will ensure that you continue to receive messaging from MFAT as they will be in contact when further information is available.

For any questions regarding this service, customers can call the New Zealand Consular Department on +64 99 20 20 20.

Further information can also be found on the Safe Travel website.

Update of Air New Zealand's services to/ from New Caledonia

We have made the decision to pause our services between Auckland and Nouméa from 10 June to 28 September 2024 due to the ongoing uncertainty in New Caledonia.

We will not be rebooking flights to Nouméa via alternative services, and instead have opted to place your flight into credit. You will have 12 months from the day your credit is processed to book your next journey, and another 12 months to travel. For further information on credits, you can check out our website here.

If your flight was booked through a travel agent, please contact them directly to discuss what options are available to you.

You may be eligible for a full refund

👉 We understand that a credit may not suit your needs, If you have booked a refundable fare, you can request a full refund of your flight through Manage Booking.

👉 Alternatively to request a full refund, please complete a refund request form.

Claiming expenses

👉Any expenses you may have incurred as a result of this flight cancellation should be discussed with your travel insurance provider.

More information

👉Information about your rights around flight disruptions can be found on our website.

Thank you for your continued support

We apologise for the inconvenience this may have caused and appreciate your patience and understanding during this time💜

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.