Travel alerts

Notification of industrial action by cabin crew

We have been notified by E tū and FAANZ, two of the unions representing our cabin crew, of their intention to take industrial action. 

Strike action on our regional fleets is planned to take place at various times between 05:00am and 11:00pm on Monday 8 December, and on our domestic and international fleets at various times between 12:01am and 11:59pm on Monday 8 December.

It's important you know our focus is on continuing to work with union representatives on finding a fair and sustainable solution.

What does this mean?

At this stage there is no impact to flights, and we are working hard to reach an agreement that avoids any disruption to customers.

If the action goes ahead, we'll be here to support you through your journey.

This may include things like:

• Rebooking you on an alternative flight to get you to your destination.
• Meals and refreshments while you wait at the airport.
• Accommodation and transport if required to stay overnight.

We want you to know, we will do everything we can to get you to your destination as soon as possible and keep you updated along the way.

What should I do if I'm booked to travel during this period?

If we do need to adjust our schedule, we will notify any customers directly impacted.

We recommend you make sure you've signed up for our Travel Alerts and that your contact details are up to date in your booking and Airpoints account.

Please be assured, we are very focused on achieving a resolution to avoid industrial action, however, we do appreciate this creates uncertainty and we will continue to provide updates through this page.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.