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State of Emergency in New Caledonia
Update of Air New Zealand's services to/from New Caledonia
We have made the decision to pause our services between Auckland and Nouméa from 10 June to 14 December 2024 due to the ongoing uncertainty in New Caledonia.
If your flight to Nouméa is affected, we will not be rebooking you via alternative services and instead have opted to place your flight into credit. You will have 12 months from the day your credit is processed to book your next journey, and another 12 months to travel. For further information on credits, you can check out our website here.
If your flight was booked through a travel agent, please contact them directly to discuss what options are available to you.
You may be eligible for a full refund
👉 We understand that a credit may not suit your needs, If you have booked a refundable fare, you can request a full refund of your flight through Manage Booking.
👉 Alternatively to request a full refund, please complete a refund request form.
Claiming expenses
👉Any expenses you may have incurred as a result of this flight cancellation should be discussed with your travel insurance provider.
More information
👉Information about your rights around flight disruptions can be found on our website.
Thank you for your continued support
We apologise for the inconvenience this may have caused and appreciate your patience and understanding during this time💜
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.