Lounge Privileges
Baggage Allowance - Domestic
Baggage Allowance - Short Haul and International
Fast Bag
Complimentary Frequent Flyer Seating
Priority Check in
Priority Boarding
Priority Baggage Claim
Priority Airport Standby
Priority Wait-Listing

 

Lounge Privileges

Elite Partners receive lounge access privileges for their tier membership year in all Air New Zealand and many Partner lounges.  

In addition Elite Partners may bring 1 guest (subject to space) into all Air New Zealand lounges (excluding Koru Express) and some Partner lounges.

Air New Zealand has lounges located throughout New Zealand and at many of our international destinations that may be used prior to the departure of your eligible Air New Zealand operated flight (with an Air New Zealand ticket and flight number). Access to these lounges requires the presentation of your Elite Partner membership card and same-day eligible flight boarding pass.There are a number of Partner Lounges that Elite Partners may also access, however guest access varies from lounge to lounge. Further information about all lounges is available below:


Please note:

  • Air New Zealand now utilise the Star Alliance Lounge at Tom Bradley International Terminal, Los Angeles. Information on connecting or transiting through Tom Bradley International Terminal may be found here.
  • Many of our Partner Airlines offer lounge access at both international and domestic locations.  As partnerships differ so to do lounge access benefits so please check our Partner Airline pages before travel to familiarise yourself with your access benefits.

Baggage allowance - Domestic

When traveling domestically in New Zealand Elite Partners can take an additional bag, up to 23kgs, at no extra charge when purchasing a Seat+Bag, Flexi Time or Flexi Plus fare. Our normal baggage allowance domestically is one bag for Seat+Bag and Flexi Time fares and two bags for Flexi Plus fares (each up to 23kgs).

Please note: additional allowance does not apply to the grabaseat 'seat only' product.

Baggage allowance - Short Haul and International 

Elite Partners receive one extra piece of checked baggage (up to 23kg) if the fare includes a checked bag, up to a maximum of three pieces including any allowance included with your fare.

The additional piece of baggage for Elite Partners is only available on Air New Zealand operated and ticketed flights when checking in with Air New Zealand, where the fares purchased includes a checked bag and Air New Zealand baggage rules apply. For example, if your fare includes one checked bag, you may take a second checked bag (up to 23kg) free of charge. Baggage allowances vary depending on where you are travelling - to confirm your exact baggage allowance, please check here.

For tickets purchased on or after 27 April 2016, passengers travelling in Economy class, departing from Australia or New Zealand on an Air New Zealand ticketed and operated flight, with an Air New Zealand flight number to Honolulu, Singapore, or China (including transit journeys via Hong Kong) or vice versa have a standard checked baggage allowance of 2 pieces, with each bag weighing no more than 23kgs. Elite Partners can take an extra bag up to 23kgs at no extra charge providing a maximum allowance of 3 checked bags when flying in Economy class.

If checking in with another carrier, including when connecting to an Air New Zealand flight, the extra bag available to Elite Partners may be charged as excess. Please note that overweight and oversized bag charges still apply to any additional baggage allowance. ‘Seat only’ fares do not include a checked baggage allowance, so charges apply to all checked baggage when booked on these fares.


Fast Bag

As an ElitePartner you can use our Fast Bag service on regional flights within New Zealand.  

Fast Bag is available for single sector or point to point regional domestic flights - meaning you can take your bag (weighing no more than 15kg) right to the aircraft door and collect it at the time you disembark making regional flying a breeze.  

Simply leave it on the trolley that will located near the aircraft door and it will be waiting at the bottom of the aircraft door when you get off.

Complimentary Frequent Flyer Seating

Elite Partners can request Frequent Flyer seating with any eligible fare they purchase with any fare type on trans-Tasman and Pacific Island flights.

You'll find reserved Frequent Flyer Seating towards the front of our cabins on most Air New Zealand flights.  To access Frequent Flyer Seating just remember to enter your Airpoints number when you make your booking.  You can easily request this reserved seating if available via Seat Select when making a booking online, through My Bookings when you sign in to your Air New Zealand account or by calling the Air New Zealand Contact Centre.

Priority check-in

Elite Partners can check-in at the Premium counter when travelling on an Air New Zealand ticketed or operated flight, regardless of the class of travel.

Priority Boarding

As an Elite Partner, regardless of your class of travel, once boarding commences you can board at your leisure on Air New Zealand flights.

Priority Baggage Claim

As an Elite Partner, where possible, you will be amongst the first to collect your baggage off each Air New Zealand-operated flight.

Priority Airport Standby

When Elite Partners are at the airport and wish to travel on an alternative flight you will be given priority standby. Simply talk to check-in staff at your airport of departure or call our Air New Zealand Contact Centre to request a Priority Airport Standby. 

Standbys are not available in conjunction with certain fare types such as various booking classes, reward tickets or grabaseat™. Additional airfare difference costs, applicable penalties and service fees may apply.  

Priority Wait-Listing

If the flight you want is full Elite Partners can be priority wait-listed in the chance a seat becomes available.  

Priority wait-listing must be requested through your booking agent or if you have booked online simply call our Air New Zealand Contact Centre. This service is available on Air New Zealand and Star Alliance-operated flights. Wait-listing is not available in conjunction with reward tickets and is not available on all fare types.