Airpoints™ for Business frequently asked questions

Most Popular Questions

1. How do I sign up for AirpointsTM for Business?

If you are not yet an Airpoints member, you will need to first sign-up to Airpoints here. Once you have a personal Airpoints account, you can sign-in online and complete the Airpoints for Business registration form. 

2. If I join Airpoints for Business, will I still earn Airpoints Dollars™ and Status Points as I do now as an Airpoints member?

Yes, nothing changes to the amount of Airpoints Dollars or Status Points you earn when you travel for work - these are all yours. While the individual traveller continues to earn the same number of Airpoints Dollars and Status Points as before, the business can now earn Airpoints Dollars too.

3. Can Charities, Partnerships and Incorporated Societies join Airpoints for Business?

Yes they can, however they must register under the 'sole trader/partnership' link. An IRD number will be required at registration for validation purposes.

4. How do I invite, or withdraw employees from my Airpoints for Business account?

You can invite up to 20 employees to your Airpoints for Business account at any one time, so it is best to choose your top travellers. To invite an employee, select the 'Invite new employee' button and enter in their full name and Airpoints number. They will receive your invitation to the email address registered in their Airpoints profile, and this will remain valid for a period of seven days. You can withdraw an invitation at any time by selecting the 'Withdraw invitation' button.

5. My company has more than one owner - can I add multiple Business Owners to my Airpoints for Business account?

No, an Airpoints for Business account can only have one Business Owner at any one time, however you can have as many Administrators as you like. Administrators can invite employees, view account details, make bookings on behalf of linked employees and spend the Airpoints Dollars earned to the account.

6. What are the costs associated with Airpoints for Business?

There are no costs associated with Airpoints for Business. It is free to join, there is no minimum spend requirement, and there are no annual membership fees.

7. How do I sign up for Airpoints for Business?

If you are not yet an Airpoints member, you will need to first sign-up to Airpoints here. Once you have a personal Airpoints account, you can sign-in online and complete the Airpoints for Business registration form. 

8. If I join Airpoints for Business, will I still earn personal Airpoints Dollars and Status Points as I do now as an Airpoints member?

Yes, nothing changes to the amount of Airpoints Dollars or Status Points you earn when you travel for work - these are all yours. While the individual traveller continues to earn the same number of Airpoints Dollars and Status Points as before, the business can now earn Airpoints Dollars too.

9. What are the costs associated with Airpoints for Business?

There are no costs associated with Airpoints for Business. It is free to join, there is no minimum spend requirement, and there are no annual membership fees.

10. Who is eligible to join Airpoints for Business?

Airpoints for Business is open to all Airpoints members over 18 years who reside in New Zealand. If you're not already an Airpoints member, you can join for free.

To register a company to Airpoints for Business, you must have authority within the business to sign-up for the programme, and meet the following criteria:

  • Your business must not be a member of the Above & Beyond programme
  • Your business must not have an existing corporate agreement with Air New Zealand
  • Your business must not be a travel agency, travel wholesaler, travel consolidator or other seller of travel
  • Your business must have an NZBN number or IRD number in order to complete the sign-up validation process

11. I am a member of Air New Zealand's Above & Beyond programme. Can I register with Airpoints for Business?

Yes, you can, however you cannot be a member of both programmes. If you are an Above & Beyond member, you'll need to contact the Above & Beyond team here to close your account before you can join Airpoints for Business.

12. Can Charities, Partnerships and Incorporated Societies join Airpoints for Business?

Yes they can, however they must register under the 'Sole trader/Partnership' link. An IRD number will be required at registration for validation purposes.

13. Are there any tax implications associated with an Airpoints for Business account?

We recommend that Airpoints for Business members consult their accountant or tax advisor to ensure that they understand any possible tax implications, such as fringe benefit tax (if applicable).

14. My company has more than one owner - can I add multiple Business Owners to my Airpoints for Business account?

No, an Airpoints for Business account can only have one Business Owner at any one time, however you can have as many Administrators as you like. Administrators can invite employees, view account details, make bookings on behalf of linked employees and spend the Airpoints Dollars earned to the account.

15. I work for more than one company - can I register to be part of each Airpoints for Business account?

No, you may only belong to one Airpoints for Business account at any one time.

16. Do my employees need to be Airpoints members in order to join my Airpoints for Business account?

Yes, all members linked to an Airpoints for Business account (including the Business Owner, Administrators and employees) must be Airpoints members. They can join online for free.

17. I am trying to register for an Airpoints for Business account but a message states that my business is already registered. What can I do?

Either your business is already registered as an Above & Beyond customer or someone in your business (or previously in your business) has already set up an Airpoints for Business account for your company. You will need to find out who the existing Airpoints for Business account is registered with to be able to change ownership of the account or to get yourself linked to the account. For security purposes, Air New Zealand cannot disclose information about the existing Business Owner’s identity or change the account ownership without validation from the existing Business Owner.

18. How do I ensure my business earns the additional Airpoints Dollars when I am traveling for business purposes?

To earn Airpoints Dollars for your Airpoints for Business account you will need to nominate your travel as work-related. When booking via the Air New Zealand website, follow the prompts to nominate your travel as 'for business' during the booking process. When booking via a travel agent, simply let them know that you are travelling for work and they will be able to nominate your booking accordingly.

19. How does Air New Zealand define business travel?

We define business travel as travel undertaken for business purposes. The main reason for your travel must be for business.

20. I forgot to nominate my travel as work-related, what do I do now?

If you have not yet travelled, you can change the purpose of your travel from the 'My Bookings' section in your online Air New Zealand account. Locate the travel that you would like to nominate as 'for business', and select 'View fare information'. The flight can be nominated as 'For business' from the Airpoints for Business section.

If you have already flown, you can submit a retrospective claim.

21. When will I receive the Airpoints Dollars earned on Eligible Flights?

Any Airpoints Dollars earned should appear in your online Air New Zealand account and your Airpoints for Business account within three months of the travel date of the Eligible Flight. For more information, please visit the Airpoints terms & conditions.

You can claim missing Airpoints Dollars by signing in to your online Air New Zealand account and selecting the 'Your Bookings' link at the top right of the page. From here, select the 'Claim Missing Airpoints' link and enter the required details on the form. 

22. Does my business earn Status Points?

No. There are no membership tiers in the Airpoints for Business programme.

23. There are several people on my booking but not all are travelling for business. Can I nominate this as work-related?

Yes, however only the travellers associated with an Airpoints for Business account will earn Airpoints Dollars for the Airpoints for Business account.

24. Can I use my UATP Travelcard as payment with Airpoints for Business?

No, an Airpoints for Business member is not able to use Travelcard as payment. Travelcard benefits are not available in conjunction with Airpoints for Business programme benefits and this payment option will not be available to you when booking online. If your business spends more than $20,000 per annum on airline services, you may be eligible to join Air New Zealand’s Above & Beyond programme as an alternative, which enables you to pay for business travel with Travelcard.

25. How can my business earn Airpoints Dollars on everyday business expenses?

You can earn Airpoints Dollars for your Airpoints for Business account when making business expenses with our network of Business Partners. Simply link your personal Airpoints number to your corporate account held with the Business Partner to enable Airpoints Dollars to accrue to your Airpoints for Business account. Note that Airpoints are not accrued personally for the Airpoints member making the purchase and the bonus 20% Airpoints Dollars for the Airpoints for Business account does not apply. 

26. My business has spent with participating Business Partners but Airpoints Dollars have not been credited to the Airpoints for Business account. What can I do?

When making business expenses through Business Partners, you should receive Airpoints Dollars in your Airpoints for Business account within three months of the date of the qualifying purchase. However, each participating Business Partner has their own processes and any claims for missing Airpoints Dollars should be referred directly to the Business Partner.

27. Who has the authority to spend from the Airpoints for Business account?

The Business Owner of the account and any nominated Administrators are the only ones with the authority to spend Airpoints Dollars from the Airpoints for Business account, including transferring Airpoints Dollars to a personal Airpoints account.

28. How do I book flights using the Airpoints Dollars in my Airpoints for Business account?

Business Owners and Administrators can book flights online using the Airpoints for Business account balance by selecting Airpoints for Business as the payment option.

29. Which flights can I spend my Airpoints Dollars on?

You can purchase any seat for sale on any Air New Zealand ticketed and operated flight, and on selected Partner flights, subject to availability. All Airpoints Dollar redemptions are subject to the Airpoints terms & conditions.

30. How do I invite or withdraw employees from my Airpoints for Business account?

You can invite up to 20 employees to your Airpoints for Business account at any one time, so it is best to choose your top travellers. To invite an employee, select the 'Invite new employee' button and enter in their full name and Airpoints number. They will receive your invitation to the email address registered in their Airpoints profile, and this will remain valid for a period of seven days. You can withdraw an invitation at any time by selecting the 'Withdraw invitation' button.

31. Can I accept the invitation to join the programme on behalf of my employees?

No. Only the employee may accept this invitation, and they will also be required to accept the Airpoints for Business terms & conditions to complete the registration process.

32. I invited an employee to join my Airpoints for Business account however my invitation was never received. Why is this?

Please ensure that the employee checks the email address which they have listed in their personal Airpoints profile. You may resend this invitation via the Airpoints for Business dashboard in your online Air New Zealand account. To do so, you will firstly need to withdraw your invitation to the employee by selecting "Withdraw Invitation".

33. I cannot add an Administrator to my Airpoints for Business account. Why is this?

To assign administration rights to an employee you must have at least two active members in your Airpoints for Business account (i.e. the Business Owner and an employee). If you have invited an employee, please ensure that they have accepted the invitation to join the account. 

Find out more about assigning Administrators.

34. How can I change the Business Owner for my Airpoints for Business account?

To change the ownership of an Airpoints for Business account, the existing Business Owner can transfer it to someone else by completing a change of ownership form. Note that you must give your consent to Air New Zealand to notify the exiting Business Owner of your request to change ownership for your Airpoints for Business account.

35. If I need further assistance, who can I contact to understand more?

The Airpoints for Business programme is self-managed through your Air New Zealand online account. If you cannot find the answer to your question on this page, please visit the Air New Zealand Help and Contact page for contact information.