Fare rules
Fare types differ depending on your departure and arrival countries*, and each fare type has different inclusions and flexibility so you can choose the right fare for your travel requirements.
Children under 12 years old, including babies and toddlers, are welcome onboard Air New Zealand flights. They're very special passengers, so there are a few extra rules.
When you book online, there is no booking service fee. However, if you book through our contact center, a booking service fee applies. Please note that additional fees and surcharges may apply for cancellations and changes, depending on your booked fare. These include:
- Change fees - fees for changing your booking. This could be to a new time, date or destination.
- Fare difference - the difference between the original fare purchased and the new flight fare.
- Service fees - handling charges when changes or bookings are made through our Contact Centre. These are waived if you make changes yourself online.
- Cancellation fees – fees charged if you cancel your flight, these vary depending on your point of origin and destination and your fare type. Refer to the applicable fare rules below for details.
We'll let you know what fees your changes will incur before you decide to go ahead and change your booking.
New Zealand domestic fares
New Zealand domestic fares are for flights within New Zealand.
Find out about the New Zealand domestic flight experience.
Trans-Tasman fares
Trans-Tasman fares are for flights between New Zealand and Australia.
Find out about the trans-Tasman flight experience.
Pacific Islands fares
Pacific Islands fares are for flights between New Zealand and Fiji, New Caledonia, Niue, Rarotonga, Samoa, Tahiti or Tonga.
Find out about the Pacific Islands flight experience.
International long haul fares
Fare conditions for long-haul international flights are determined by your country of origin and your destination. Please click through to the specific fare rules applicable for your flights.
Find out about the long haul flight experience.
Airpoints loyalty programme
All fares are eligible for Airpoints Dollars™ and Status Points, unless booked as grabaseat™ Greenlight fares or purchased with Airpoints Dollars. Each fare has a different earning rate. For details see our Airpoints™ calculator.
Card payment fee when booking
For bookings made in New Zealand
If you choose to pay by credit card, a card payment fee will be added to your booking for flights:
- within New Zealand: NZD $2.80 (per person one-way)
- between New Zealand and Australia or Pacific Islands: NZD $7.10 (per person one-way)
- between New Zealand and the USA, Canada or Asia (including Bali and Honolulu): NZD $22.60 (per person one-way)
To avoid paying this fee, you can pay by Airpoints Dollars, Air NZ Travelcard or POLi.
For bookings made in Australia
Paying for your booking with a charge, credit or debit card incurs a percentage based fee that differs by card type. To avoid paying this fee, you can pay by debit card, Air NZ Travelcard or Airpoints Dollars.
* Note:
¹ The fare rules are only applicable on flights operated by Air New Zealand, and Air New Zealand's conditions of carriage applies.
² If you are travelling with a partner airline, the partner airline's conditions of carriage will apply.
³ For bookings ticketed by our codeshare and partner airlines, please contact the relevant airline. When booking a multi-airline journey online with us you can follow a link in the 'view details' section to see the relevant fare rules before completing your booking.