Flight disruptions due to cancellations or delays

Sometimes flights are cancelled because of bad weather or events out of our control. If this is happening to you, we're very sorry. We know it can be an enormous disruption for your travel plans.

Unfortunately, everyone at the airport will be equally affected. We'll be doing our best to get you where you need to be.

We'll try to get you on the next available flight. If your new flight doesn't work for you, you can manage your booking online to see what options are available for you.

If you can't make changes to your booking online, you can call us. If you're already at the airport you can see the team at the Air New Zealand counter. Please have your booking reference ready.

Keep up to date with your flight on the go:

• Download the Air NZ mobile app for live notifications
• Sign up to our Travel Alerts for text and email updates
• Check our arrivals and departures
• Search your flight number to track its status

We'll do our best to have your baggage waiting for you at your final destination. In some cases, your bags may arrive after you do.

If your baggage doesn't arrive when you do, please complete a baggage claim form at the baggage services office on arrival.

If you booked the flight through Air New Zealand:

• We may be able to help, please check your flight online

If you booked through a travel agent

• Your agent is the best person to contact
• Many travel agencies have after hours emergency services if required
• Check your itinerary for their contact details

If you booked your flights direct with the other airline separately:

• Unfortunately we can't access their systems
• Please contact them as soon as you can
• They may be able to switch you to a different flight

If you need to book a new flight for any reason, keep your receipts and boarding passes. You may be able to claim the cost on your travel insurance.

The New Zealand Ministry of Foreign Affairs and Trade issues travel advisories at safetravel.govt.nz. You can check the countries and regions you're visiting.

• Sign up for email alerts for any and all countries and regions around the world.
• Register your travel plans so local embassies and consulates can find and help you in an emergency.

You may be eligible for a refund depending on your original fare. Check your booking online.

If your flight has a serious disruption that leaves you out of pocket, you may be able to claim emergency expenses.

These are usually made at your airport, before you depart. Every airport has a slightly different approach, so please check their expenses reimbursement policy.

We will contact the parent or guardian in the event of delays that will cause impact or where the flight is diverted to an alternative airport. There may be times, due to weather, where alternative road transport is offered. We will discuss this with you prior to your child departing on alternative transport.

You can also receive real-time flight information and any changes right to your phone. Simply download the Air NZ mobile app and add your child's flight.

Food will be provided in accordance with standard delay protocols for all passengers. If an overnight stay is required, we will provide accommodation and a female team member will look after your child through the night.

We take all possible steps to find suitable accommodation for 12-16 year olds who are in a disrupt event that requires an overnight stay. But please be aware that many hotels currently have a vaccination-only guest policy that includes teens.