Changes to the Kiwibank Airpoints™ credit card programme

Airpoints Dollars are normally valid for four years from the date they're earned and will expire on the anniversary of the day you joined the Airpoints Programme, unless you meet certain criteria:

• you are a Gold or Elite Airpoints member
  Your Airpoints Dollars won't expire while you hold Gold or Elite status. If your status changes, you'll have until your next anniversary to use any Airpoints Dollars that were due to expire. Find out more about the non-expiry benefit for Gold or Elite Airpoints members. 
• You hold an eligible Airpoints earning credit card with the Non-Expiry benefit
  Your Airpoints Dollars won't expire as long as you're the primary cardholder of an eligible Airpoints credit card that offers non-expiry of Airpoints Dollars benefit.

Will my Airpoints Dollars expire?
From 1 November 2025, if you are not a Gold or Elite member, your Airpoints Dollars earned won't be protected by your Kiwibank credit card  and they will begin expiring under the standard expiry rules. Airpoints Dollars expire four years from the date they were earned, on the anniversary of the member's Airpoints joining date - unless you hold an eligible Airpoints earning credit card that includes the non-expiry benefit. To avoid expiry, consider switching to another eligible Airpoints credit card before your Kiwibank card closes.

You can check your Airpoints Dollars balance on the Air NZ app, and review any emails from us about your Airpoints Dollars expiry protection, if you're a Kiwibank credit card holder.

Do I have to use my Airpoints immediately?
Your Airpoints Dollars won't expire immediately and it depends on the standard rules. However, your current Kiwibank credit card's non-expiry benefit ends on 1 November 2025. If you would like to use your Airpoints Dollars before they expire, you can:

• book a flight, rental car or travel insurance
• shop at the Airpoints Store
• gift Airpoints Dollars to someone in your household

We will notify you in advance by email before any Airpoints Dollars are due to expire.

To ensure your Airpoints Dollars stay active and your Airpoints Dollars balance growing, explore Airpoints earning credit cards and find the right one for you.

Any Airpoints Dollars you've previously earned will still be visible when you log in to the Air NZ app (see 'Airpoints' tab) or when you sign into your Airpoints account on the Air New Zealand website (see 'Your Benefits'). 

To ensure your Airpoints Dollars will not expire when your Kiwibank Airpoints credit card ends, take out a new Airpoints earning credit card. As long as you hold an active Airpoints earning credit card that offers Non-Expiry of Airpoints Dollars, your Airpoints Dollars will never expire. Otherwise, use your Airpoints Dollars to redeem rewards before they expire.

For any queries on missing Airpoints Dollars, please contact Kiwibank on 0800 787 888

For any queries on expired Airpoints Dollars, please make an online claim and we'll get right on it.

Any Status Points you've previously earned will still be visible when you log in to the Air NZ app (see 'Airpoints' tab) or when you sign into your Airpoints account on the Air New Zealand website (see 'Your Benefits'). Your Status Points will remain valid in line with our Airpoints terms and conditions.

If you fly frequently with us, you'll appreciate the added benefit of earning Air New Zealand Status Points on selected Airpoints earning credit cards. We offer a variety of Airpoints earning credit cards with Status Points offerings that allow you to upgrade and/or retain your tier at Silver, Gold or Elite within the Airpoints programme.

Please contact Kiwibank on 0800 787 888 to discuss your travel insurance.

You can also explore other credit card options that include travel insurance.

You will still be able to use the Airpoints Dollars top-up function until 31 October 2025.  

You will need to sign in to your Air New Zealand account and select 'My Balances', then select the 'Top up' tab and enter the amount you need and your Airpoints credit card details. Your Airpoints Dollars balance will be topped up instantly.  

There is a NZD $5 fee for topping up your balance. Purchases of Airpoints Dollars are non-refundable so double check your purchase before you confirm.

We continue to offer Airpoints Flexipay, which allows you to part pay with Airpoints Dollars and cash if you don't have quite enough Airpoints Dollars.

Your remaining benefits, such as Koru joining fee waiver, Koru membership discount and Airpoints Dollars Advance, will remain active until 31 October 2025. You can continue to access these benefits up until this date if your Kiwibank Airpoints credit card is still open.