International travel options

Here's how we are adapting to the changing COVID-19 situation and the changes in international travel.
Last updated 22 September 2020 at 4.28PM NZT

Effective 11 August 2020, the New Zealand Government has introduced managed isolation charges for select passengers entering New Zealand. For more information visit the MIQ Government site.

International Route Changes

Due to the deep impact of COVID-19 on forward travel demand we have made the following changes to our International Route network across the following services:

  • Los Angeles-London flights will not be resumed which will see us exiting this route earlier than the planned month of October 2020.
  • The non-stop Auckland-New York service will be postponed from October 2020 until late 2021 at the earliest.

We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted.

Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.

Air New Zealand is currently operating a limited international network through to 31 March 2021 to keep air links open for essential travel and cargo movement on key trade routes. Total capacity has been reduced and demand will be reviewed on a route-by-route basis before services are resumed.

International flight schedules

Air New Zealand is extending the timeframe for its reduced network, with its minimal international operations to continue through to 27 March 2021, with a few exceptions which extend beyond this date. All services are subject to change as governments change travel and border restrictions.

See our latest international travel schedules .

You can also search for flight schedules via origin, destination and date on our flight schedules page

What you need to know

Changes to inflight services

More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.

These changes have been made to keep our crew and customers safe and provide a simplified plan for our catering partners, who are also working with reduced resources.

We will continue to provide special meals. Please request them when you book, as normal.

  • When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray. This reduces movement and contact in the cabin, but you will still be enjoying businesspremier quality dining
  • We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin

Physical distancing between customers

We are working to support government guidance around physical distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and some travelling companions together and will continue to support this wherever possible. We also ask that customers follow crew instructions when onboard our aircraft.

Children travelling alone

With global travel restrictions still in place we are unfortunately still unable to accept unaccompanied minors for international travel.

Travel requirements resources

Before making your booking, please check the latest travel restrictions of your local and destination country for the most up to date entry requirements and government advice. We have listed some of our recommended official health and travel sites to look into first. Please be aware these do not cover all situations and we strongly advise you to undertake independent country-specific exit, entry, and transit requirement research before making a booking with us.

New Zealand Travel Resources

Global Travel Resources

Manage your booking

To give you more flexibility, we are extending credit opt-in if you are flying internationally before Wednesday 31 March 2021 and no longer wish to travel.

You can also change the date or destination without paying any change fees or service fees by calling our Contact Centre. Please keep in mind that any fare difference may still apply and the changes need to be made prior to the departure date, otherwise normal fare rules will apply.

If you booked through a travel agent, please ask them to manage your changes.

To opt in or manage your booking online, please enter your booking details below.

Physical distancing and wellbeing

What are you doing to continue to support social distancing and hygiene practices?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a mask in airports or on board your aircraft?

What else do I need to know before travel?

Why has my seat request been changed?

International flight services

Once the pandemic is over will you fly to Buenos Aires again?

Why can't you continue to fly between Los Angeles and London until your planned exit date in October?

What will happen to my booking for Buenos Aires/New York/Los Angeles-London?

Can a passenger connect to a New Zealand domestic flight on arrival?

I'm a visitor to New Zealand. Do I need to return home?

I need to get to my home country and you've suspended your services there, how can you help me?

What if I want to travel but postpone to a later date?

Other international travel information

Can my children travel as unaccompanied minors?

My children were booked to travel internationally as unaccompanied minors, what will happen with their tickets?

Can I travel with my pet?

Will all your Lounges be open?

Will Valet parking be available?

Can passengers transit New Zealand or Australia to get home?