Claim missing Airpoints Dollars™

Learn how to claim missing Airpoints Dollars™ or Status Points.

Missed out on Airpoints Dollars™ or Status Points? You may be able to retrospectively claim Airpoints Dollars or Status Points from your activity with Air New Zealand or with one of our partners. Keep reading for further details on how to claim.

Claim missing Airpoints Dollars or Status Points

Flights

Airpoints Dollars and Status Points earned on an qualifying flight should appear in your Airpoints™ account within 72 hours of each completed flight. Airpoints Dollars and Status Points earned on qualifying partner airline flights should appear in your Airpoints account up to 10 to 15 working days after each completed flight.

However, if you have not received your Airpoints Dollars or Status Points from an qualifying flight with Air New Zealand, a member of the Star Alliance, or a partner airline flight then you will need sign in and complete the claim missing Airpoints form.

You may make a claim for missing Airpoints Dollars or Status Points once your travel is completed. You can submit a claim for flights taken no more than 30 days before your date of joining the Airpoints programme, or if you were an Airpoints member at the time of your travel, your claim must be received within six months of the flight being taken. For more information, please see the Airpoints terms and conditions.

Hotels or rental cars

Airpoints Dollars and Status Points earned through qualifying Airpoints rental car partners or qualifying Airpoints hotel partners are added to your account at the end of the month in which you completed your car hire or hotel stay. If you believe you have not received your Airpoints Dollars or Status Points you may be able to claim missing Airpoints Dollars and Status Points. You will need to fill out and print a missing Airpoints claim form for any Airpoints hotel or rental car partner and send this along with relevant documentation to us. Airpoints Dollars may only be claimed once travel is completed, and must be claimed within six months of your original transaction.

For further instructions see the claim missing Airpoints form.

Airpoints Mall

If you have shopped online at the Airpoints Mall and made an qualifying purchase but have not received the Airpoints Dollars for your purchase within 7 working days of your purchase, please sign in to your Airpoints account and visit the contact us page at the Airpoints Mall and fill out the missing Airpoints claim form.

Credit cards

Airpoints Dollars or Status Points earned on qualifying purchases with an Airpoints™ credit card are added to your Airpoints account each month on your account cycle date, determined by your bank. If you believe you have not received Airpoints Dollars or Status Points earned through your Airpoints credit card four weeks or longer after your transaction date these then please call us on 0800 247 764. Please have your credit card statement handy.

Retail partners

Airpoints Dollars earned on qualifying purchases at an Airpoints retail partner will be added to your Airpoints account within one month. If you believe you have not received your Airpoints Dollars one month or longer after the transaction date or if you forgot to scan your Airpoints card at a partner then please contact the retailer directly. To find out more about our retail partners, see our partner pages.