Fare terms and conditions

Choose from the options below to view full terms and conditions for each fare type.

Air New Zealand is introducing change flexibility for all new international tickets purchased from 5 to 31 March 2020.

All fares are eligible for Airpoints Dollars™ and Status Points, unless booked in N or F class (grabaseat™ Greenlight fares) or purchased with Airpoints Dollars. Each fare has a different earning rate. For details see our Airpoints™ calculator.

New Zealand domestic fares

We fly to 20 domestic destinations around New Zealand and there's a choice of fares on every route, so you only pay for what you need. All our domestic fares offer a standard seat, some allow changes on the day of travel and flexidate is fully refundable. Check out the options and choose the one that suits you best.

seat fare conditions

seat+bag fare conditions

flexitime fare conditions

flexidate fare conditions

Find out more about the domestic experience.

Regional Gotta Go: last minute fares to/from regional airports

One-way set price seat fares that are only available for purchase via our contact centre between 60 and 90 minutes before departure to or from a regional New Zealand airport. They can only be purchased if you do not already hold a booking for the same day for the same route.

Regional Gotta Go fare conditions

Compassionate: for a family death or critical medical situation

If you have an unexpected life-threatening medical situation or death in your immediate family, we may be able to reduce the cost of new domestic New Zealand bookings or changing existing bookings on Air New Zealand services.

Compassionate fare conditions

Trans-Tasman fares

Our Trans-Tasman fares are for flights between New Zealand and Perth, Brisbane, Cairns, Sydney, Melbourne, Adelaide, the Gold Coast or the Sunshine Coast in Australia.

smartsaver fare conditions

Flexi fare conditions

premiumeconomy saver fare conditions

premiumeconomy fare conditions

businesspremier™ saver fare conditions

businesspremier fare conditions

Find out more about the trans-Tasman experience.

Find out more about Seats to Suit.

Islands fares

Our Islands fares are for flights between New Zealand and Honolulu, Bali, Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti or Tonga.

smartsaver fare conditions

Flexi fare conditions

premiumeconomy Saver fare conditions

premiumeconomy fare conditions

businesspremier Saver fare conditions

businesspremier fare conditions

Find out more about the Islands experience.

Long haul fares

Our long haul fares are for all international flights, except flights between any two of these countries: New Zealand, Australia, Honolulu, Bali, South Pacific Islands.

This information is for Air New Zealand ticketed bookings only. For bookings ticketed by our codeshare and partner airlines, please contact the relevant airline. When booking a multi-airline journey online with us you can follow a link in the 'view details' section to see the relevant baggage information before completing your booking. To learn more, see checked-in baggage.

Global Sale fare conditions

Global Saver fare conditions 

Global Flexi fare conditions

Find out more about the long haul experience.