We've made some changes to Airpoints™

Yes, we have made some important changes to the Airpoints programme.

Improved Airpoints account experience online

We have redesigned your online Airpoints experience to offer you an improved way to manage your Airpoints activity and benefits. 

Simplified tier review dates

We've simplified our tier review dates for members by combining your tier review date and end of tier date.

Kiwibank Airpoints Dollars Top Up

We have temporarily removed the functionality to top up Airpoints Dollars online using a Kiwibank Airpoints earning credit card.

You can top up your Airpoints Dollars by contacting us to process your request while the online functionality is unavailable. Please allow 2-4 days for your request to be processed.

You will continue to automatically earn Airpoints Dollars on eligible purchases using your Kiwibank Airpoints earning credit card.

We'll let you know when you can top up your Airpoints Dollars online again.

Shairpoints™

We've made it easier to share your Airpoints Dollars with family and friends.

• You can now have up to 10 members in a Shairpoints account
• Members of a Shairpoints account can live in different households (as long as they reside within New Zealand)

The Airpoints Dollar balance of a Shairpoints group can no longer be used or viewed by the 'non-spenders'.

Airpoints Dollars Advance

Only members with an Airpoints Dollars Advance as a benefit of their Airpoints credit card can spend the Advance and will see it as part of their available Shairpoints balance. Other members of the Shairpoints group assigned as 'Spenders' can spend funds from the Shairpoints Available Balance excluding any Advances held by other members.

You can explore your new online experience by logging into your Airpoints account from the Air New Zealand website, tapping on the profile icon in the top right and selecting 'Your Airpoints'.

The app notification that displays in the Air NZ app when you earn Airpoints Dollars has been temporarily turned off. We hope to have this back up and running soon.

Airpoints Dollars and Status Point will continue to be added to your Airpoints account and you can view these in your activity statement in the app or in your online account.

Yes you will. Please allow 2-4 days for Airpoints Dollars and Status Points earned during the downtime to be added to your account.

Flight bookings made during the downtime may take 1-2 days to be reflected online. Please check your Air NZ app or your booking email for confirmation if you are travelling during in the next few days. 
You can add your flight to your Airpoints account before you fly and you will still automatically earn Airpoints Dollars on eligible flights. 

You need 2 or more members to create a Shairpoints account to share your Airpoints Dollars. If you hadn't invited anyone to join your Shairpoints group before the change, you'll need to set up a new group.

If you had invited members but they didn't respond to the invitation before this change, you'll need to create a new group and invite them again.

There hasn't been any decrease in Airpoints balances, but if you are in a Shairpoints group you may notice some changes. Previously, 'non-spenders' in a Shairpoints group could see but not use the Airpoints Dollars of another member in the Shairpoints group. Now, non-spenders are unable to see or use the Airpoints Dollar balance of another member in the group. This means whānau can share Airpoints with their kids when they'd like to, but their kids can't see how many Airpoints Dollars are in the shared account, for example.

Similarly, in the past Shairpoints members have also been able to spend another members Airpoints Dollars Advance if one or more members in a Shairpoints group had this as a benefit. As part of the recent changes to Airpoints we have removed this, meaning only members with an Airpoints Dollars Advance as a benefit can spend the Advance and see it as part of their Shairpoints Available Balance. Other members of the Shairpoints group assigned as 'Spenders' can spend funds from the Shairpoints Available Balance excluding any Airpoints Dollars Advance held by other members. This enables those members to retain control of when their Airpoints Dollars Advance is used when belonging to a Shairpoints group.

If the employees you invited didn't respond to the invitation before this change, you'll need to invite them again.

You're no longer able to switch your earning preference between your Airpoints for Business account and personal Airpoints account online.

You can still transfer Airpoints Dollars between your accounts under the Airpoints for Business tab as an owner or administrator.

You can view your OneSmart balance by logging into your account on the OneSmart website.

We have replaced our temporary cards with a fast join sign up process online. Simply scan the QR code in places you would normally find temporary cards and sign up to earn Airpoints Dollars. 

If you have an eligible Australian credit or charge card, we have changed the way Airpoints Dollars are converted from Australian card partners to your Airpoints account. 
 
Any Airpoints Dollars you request to convert on the websites of our Australian card partners will show in your Airpoints account as having a value equal to a New Zealand Dollar.  

The converted amount for every 1 Airpoints Dollars (equivalent to Australian Dollars) requested on Australian card partners' website is 1.09 Airpoints Dollars (equivalent to New Zealand Dollars). 

The conversion rate being applied during the conversion to Airpoints Dollars applies to any amount of Airpoints Dollars you request. Air New Zealand sets the conversion rate outlined above and this conversion rate may change at any time. Any future changes to the conversion rate will be published on the airnewzealand.com.au website. 

As an Elite, Gold or Silver member you may know that you had both a tier review date and a separate end of membership year date.

To improve this experience and simplify the programme, we have combined the dates. You will only have one date to remember, known as your tier end date.

We've used an example below to demonstrate the change.

Before 9 August 2024

If your tier review date was 20 February and your end of membership date was 30 March:

• You would need to earn enough Status Points to retain your Tier Status by 20 February
• Your refreshed benefits would not be available until your new membership year started on 1 April

After 9 August 2024

Using the above example, your end of membership date (now your tier end date) is 30 March:

• You'll have until 30 March to earn enough Status Points to retain your tier status
• If you retain your tier status, you'll receive your refreshed benefits the next day

Tier Upgrades

Tier upgrades can happen at any time, once you've earned enough Status Points. If you upgrade to a higher tier:

• Your new membership benefits are available the next day
• Your new tier end date will be the last day of the calendar month you were upgraded in. For example, if you are upgraded on 16 December, your new tier end will be 31 December of the following year

We've removed tier review dates and will review your account at the end of your membership year. This date is known as your tier end date and is at the end of a month.

Your tier end date will depend on the following:

• If your previous tier review date fell on the 1st-16th of a month, your tier end date is the last day of that same calendar month. For example, a 3 September tier review date becomes a 30 September tier end date.
• If your previous tier review date fell on the 17th-31st of the month, your tier end date is the last day of the following calendar month. For example, a 23 October review date becomes a 30 November tier end date. 

You don't need to earn any more Status Points to retain your Tier Status during this extended period, but it gives you extra time to earn them.

You'll be able to enjoy your new benefits immediately after your tier end date. The benefits from your previously held tier will no longer be available on the same day. 

Your end date for the Status Hold - Parental will also be adjusted to the last day of the month. 

For example, if you currently hold a Status Hold - Parental with an end date of 3 April, it will now be 30 April.

No, your Elite Partner will be active until the end of your own membership year. You can choose to change your partner each year you retain your Elite status, or we will keep the same Elite Partner on your account each year, as we do today.