We're making some changes to Airpoints™

We're busy preparing to improve your online Airpoints experience and expect the changes to go live in the coming weeks and months. Check our website for more information closer to the time. 

To improve your online experience with your Airpoints account. This change makes it easier for you to access and view your Airpoints activity and benefits online, using any device. The other changes to the Airpoints programme will help us create an even more rewarding experience for you in future. 

Yes, we are making some small, important changes to the Airpoints programme.

Improved Airpoints account experience online

We are redesigning your online Airpoints experience to offer you an improved way to manage your Airpoints activity and benefits. 

Simplified tier review dates

We're simplifying our tier review dates for members by combining your tier review date and end of membership date.

Kiwibank Airpoints Dollars Top Up

Kiwibank Airpoints earning credit card holders will temporarily need to contact us to top-up on Airpoints Dollars.

Once we make the change, you'll be able to access your Airpoints account as normal by logging in on the Air New Zealand website. 

Yes, you'll still be able to view your Airpoints activity in the Air NZ app. Select the link underneath your balance on the Airpoints tab to see your latest Airpoints Dollars and Status Point activity.

We have replaced our temporary cards with a fast join sign up process online. Simply scan the QR code in places you would normally find temporary cards and sign up to earn Airpoints Dollars. 

If you have an eligible Australian credit or charge card, we will be changing the way Airpoints Dollars are converted from Australian card partners to your Airpoints account. 
 
Any Airpoints Dollars you request to convert on the websites of our Australian card partners are currently stated as being equivalent to Australian Dollars. When we make these changes, Airpoints Dollars will show in your Airpoints account as having a value equal to a New Zealand Dollar.  
 
The converted amount for every 1 Airpoints Dollars (equivalent to Australian Dollars) requested on Australian card partners' website is 1.09 Airpoints Dollars (equivalent to New Zealand Dollars). 

The conversion rate being applied during the conversion to Airpoints Dollars applies to any amount of Airpoints Dollars you request. Air New Zealand sets the conversion rate outlined above and this conversion rate may change at any time. Any future changes to the conversion rate will be published on the airnewzealand.com.au website. 

As an Elite, Gold or Silver member you may know that you have both a tier review date and a separate end of membership year date.

Today, we review your membership to see if you have earned enough Status Points in the last 12 months to retain your tier status. Then, there is a delay of up to 6 weeks until your new membership year begins and your new benefits are available to use.

For example, an Airpoints member with a tier review date of 16 January:

• needed to earn enough Status Points to retain their current status by 16 January 
• If they retained their status, their refreshed benefits would not be available for use until 1 March

To improve this experience and simplify the programme we are combining the dates, so you only have one date to remember (now known as your tier end date). This means that if you retain your tier, you will begin your new membership year and receive your benefits immediately rather than waiting.

Upgrades can happen at any time and your new tier end date will be the last day of the calendar month you were upgraded in. For example, if you are upgraded on 16 January, your tier end will be 31 January, the following year. 

We'll confirm your tier end date when we make the change in the next few weeks, but to keep things really simple it will be the last day of a calendar month.

We are removing tier review dates and will review your account on your tier end date at the end of the month. Your tier end date will be as follows: 

• If your previous tier review date fell on the 1st-16th of a month, your tier end date will move to the end of that same calendar month. For example, a 3 September tier review date will become 30 September. 
• If your previous tier review date fell on the 17th-31st of the month, your tier end date will move to the end of the following calendar month. For example, a 23 October review date becomes 30 November. 

You won't need to earn anymore Status Points to retain or upgrade your Tier Status during this extended period, but you'll have extra time to earn them.
If you earn enough to upgrade within the extra time, you'll be upgraded straight away.

You'll be able to enjoy your new benefits immediately after your tier end date. The benefits from your previously held tier will be expired. 

Your Status Hold Parental will also end on the last day of a calendar month.  After this date you'll need to start earning enough Status Points to retain your tier status.

No, Elite Partner memberships will still end on the same day as the Elite member's tier end date.

We are working hard to have this back online by the end of the year.

Yes, you can. If you'd like to top-up your Airpoints Dollars online, please do this before 31 July 2024.

After this date, you'll need to email us to process your request. The email contact details will be added to this page closer to launch.

You'll need to allow 2-4 days for your request to be processed.